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LifeCare Assurance Company

Company Facts

  • Location: Woodland Hills, CA
  • Industry: Insurance
  • Number of Locations: 1
  • Web site: www.lifecareassurance.com

"Once the system is up and running, you know that every minute was worth it. It makes life for HR so much easier." 
Iris Breeze, HRIS administrator | LifeCare


No two companies are exactly alike. Each has its own processes and priorities. So when a human resource information system (HRIS) can meet an organization's needs right out of the box, it's quite an accomplishment. Epicor HCM* did just that for LifeCare Assurance Company.

Since 1988, Woodland Hills, California-based LifeCare Assurance Company has provided major insurers with specialized Long Term Care Insurance programs. In 2005, the company decided to implement a new HR system because its previous system lacked manager and employee self-service.

After evaluating needs, LifeCare decided on a system with self-service based on Microsoft® SQL Server®-Epicor HCM. LifeCare liked that Epicor HCM had selfservice capabilities and could connect to other LifeCare applications. It also enabled the company to host and maintain its own data.

Up and Running

With Epicor HCM, LifeCare was able to streamline very timeconsuming processes-such as eliminating the huge amount of paperwork generated during open enrollment and changing performance-review procedures.

"Once the system is up and running, you know that every minute was worth it," said LifeCare HRIS Administrator Iris Breeze. "It makes life for HR so much easier."

Out of the Box

LifeCare made only a few minor customizations to the system to create special benefit calculations and comply with overtime rules specific to the state of California. Now, LifeCare uses the Epicor HCM TimeSheets™ module to calculate California overtime.

"We always tried to have the system work for us out of the box," said Breeze.


Two of the functional areas of Epicor HCM that LifeCare benefits from the most are Manager Self-Service and Employee Self-Service- the areas that prompted the company's search for a new HRIS in the first place. With self-service, the flow of information between HR and managers, and HR and employees is smoother. Managers and employees now have information at their fingertips, and HR can route information to specific people depending on the needs of their different departments.

Manager Self-Service has empowered LifeCare's 58 manager users with easily accessible information, enabling HR to streamline performance reviews and provide managers with the ability to run the reports they need when they need them. With access to information on their direct employees, managers have become more responsible for employee maintenance, thus reducing some of the workload for HR.

With Employee Self-Service, the benefit open enrollment process and timesheets are now directly in the hands of the employees. Not only can they do some of the data entry for themselves, they can manage their own information-freeing up HR's time to focus on other things.


Epicor HCM's reporting suite provides benefits to the entire company. Staff can use the Epicor HCM report writer combined with the TimeSheets module to create client billing reports. Senior management, via Manager Self-Service, can analyze specific reports for salary planning and absence tracking-to track low sick accruals and high vacation accruals.

With Epicor HCM's ability to interface with other applications, LifeCare can also create organizational charts and pull reports of employee information from Epicor HCM and put it on the company's intranet site.

One System, One Source of Information

The fact that LifeCare now has all employee information in one place, accessible to authorized users at any time, has made HR's life much easier. According to Breeze, "Epicor HCM is a one-stop shop."

*Formerly Spectrum iVantage®

About Epicor

Epicor Software Corporation is a global leader delivering business software solutions to the manufacturing, distribution, retail, and service industries. With more than 40 years of experience, Epicor has more than 20,000 customers in over 150 countries. Epicor solutions enable companies to drive increased efficiency and improve profitability. With a history of innovation, industry expertise, and passion for excellence, Epicor inspires customers to build lasting competitive advantage. Epicor provides the single point of accountability that local, regional, and global businesses demand. For more information, visit www.epicor.com.

Success Highlights:


  • In 2005, LifeCare realized it needed a better system to manage its workforce. Their HR system did not have manager and employee self-service, placing a strain on HR.


  • With Epicor HCM, not only did LifeCare receive self-service modules, but it also received a system that easily interfaced to other LifeCare applications


  • HR streamlined performance reviews
  • Reducing paperwork generated during Open Enrollment
  • Strong reporting suites
  • Organizational charts
  • Reduced HR workload