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Cox Hardware and Lumber

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Cox Hardware and Lumber is a single location hardware store and lumberyard carrying goods from some 200 manufacturers. Cox has been meeting the needs of light manufacturing, production, warehousing, and ship channel businesses in Houston since 1946. Today the Cox family still owns and actively manages the company, along with an outstanding professional staff.

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“With Epicor Payment Exchange, we are saving nearly $5,000 per year in fees alone. It's easy to understand and predictable. A true plus for our business.”

Virgil Cox, Owner | Cox Hardware and Lumber
Company Facts
  • Location: Houston, Texas
  • Industry: Hardware and Home Center
  • Number of Stores: 1
  • Website: www.coxhardware.com

  • Increasing and unpredictable card processing fees
  • Keeping up with complex PCI requirements 

  • Epicor Payment Exchange

  • Savings of approximately $5,000 per year
  • Worry-free PCI compliance
  • Reduced time required for bank reconciliations

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Owner Virgil Cox was looking for a new card-processing vendor when he heard about Epicor Payment Exchange. “I was looking for a new processor due to ever increasing fees. It was crucial that a new solution was completely integrated with my Eagle solution, that it would save the business time and money, and be a seamless transition for customers and employees,” said Virgil Cox, owner of Cox Hardware and Lumber. “Epicor Payment Exchange has delivered that, and more.”

Cost Savings from Predictable, Lower Fees

The Epicor Payment Exchange solution provides low rates for all credit and debit card transactions, and equally important it has no annoying extra fees and surcharges. Cox Hardware's previous system, like so many in the industry, offered low initial rates and then included extra charges that weren't visible until the monthly statements. 

“What seemed like a good deal, ended up costing quite a bit more than we had planned. With Epicor Payment Exchange, we are saving nearly $5,000 per year in fees alone. It's easy to understand and predictable. A true plus for our business,” said Cox.

Time Savings from Easy Access and Robust Reports

Reconciling credit card revenue daily with the bank is critical for Cox Hardware. With the previous Protobase solution, the bookkeeper had to run several reports, enter data into spreadsheets, and then reconcile with bank reports. Today, one report is run automatically saving precious time every day. “My bookkeeper is very happy with Epicor Payment Exchange reporting. With its highly accurate and automated daily reconciliation report, we spend less time creating reports and more time analyzing the information. We both appreciate the easy-to-use interface and ability to review transactions at any time,” said Cox. “I look at total sales on cards, average transaction amounts, the percentage of sales on cards, and fees paid. I then use that information to help assess the health of the business. It's great to be able to get that data easily whenever I want from a convenient web interface.”

Peace-of-Mind Running the Business

Epicor Payment Exchange helps keep customer data safe and simplifies PCI compliance with an integrated solution that uses advanced encryption and secure data storage from swipe to settlement. “It's comforting for me to know that customer data is secure and I rest easier knowing that I'm not storing sensitive customer data locally,” said Cox.

“Epicor Payment Exchange is an easy decision. It delivers profit to the bottom line every day. The transition was easy and seamless. It's painless to run, very stable and provides superior reporting via a web interface. It's simply a great solution for any retail business,” said Cox.

Epicor solutions are designed around the unique operational needs of manufacturers and are available in the cloud or on premises. Customers can better manage complexity and focus on core growth activities.

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