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Canyon Pipe and Supply Inc.

Company Facts

  • Location: Phoenix, Arizona
  • Industry: Plumbing and HVAC
  • Number of Employees: 140
  • Web site: www.canyonpipe.com


"The process is seamless to the customer; they appreciate that their orders go through completely and accurately. Epicor® AutoOrder™ is efficient and helps us compete."

Ed Kondrat, Controller | Canyon Pipe and Supply Inc.


Canyon Pipe and Supply Inc., a Phoenix, Arizona-based plumbing/HVAC supplier with 140 employees and nine locations, has been running its distribution enterprise on the Epicor Eclipse™ system since 1997. In spring 2011, the company began using Epicor AutoOrder, a new add-on module to Epicor enterprise resource planning (ERP)solutions, for its inbound order processing.

Epicor AutoOrder captures and automatically transforms any computer-generated purchase order into an electronic sales order, solving the problem of dual entry (i.e., an order manually entered in one system that is subsequently re-keyed in another system). The Epicor AutoOrder solution is complementary to Electronic Data Interchange (EDI) and self-serve Web order entry (WOE), helping distributors to better serve their customers.

Epicor AutoOrder allows distributors to seamlessly convert orders that are currently e-mailed or faxed by customers into electronic orders that are processed automatically by the Epicor Eclipse, Prophet 21® or Prelude™ ERP systems. It does not require process changes, specialized IT infrastructure, expertise or support on the part of the distributor or the customer.

And because AutoOrder does not rely on Optical Character Recognition (OCR) technology for capturing order data, users are able to have the same confidence in their order accuracy as with EDI or WOE ordering systems.

Efficient Tracking of Thousands of Lines

Canyon Pipe started with Epicor AutoOrder specifically for one large residential builder customer that organized orders by phases of the building process (e.g., soil, top out, and finish). According to Ed Kondrat, Controller at Canyon Pipe, "AutoOrder lends itself well to residential customers, as there are fewer SKUs than on the commercial side. Now the materials are readily identifiable in the order."

In just the first week after Epicor AutoOrder was implemented, Canyon Pipe handled 6,000 order lines. Today, the Company is running 19,000 lines per month through the solution. Kondrat notes, "The process is seamless to the customer; they appreciate that their orders go through completely and accurately. Now when a particular individual item is changed in a recurring order, we don't have to review the entire order for it and/or add it manually."Kondrat recommends Epicor AutoOrder for its ease of use, and the way it seamlessly puts orders into Canyon Pipe's system. He states, "We are looking to add another 10 or so customers on the solution in the coming year, and achieve similar results with those.

"Concludes Kondrat, "Epicor AutoOrder definitely has its place with certain types of customers; it is efficient and helps us compete."

About Epicor

Epicor Software Corporation is a global leader delivering business software solutions to the manufacturing, distribution, retail, and service industries. With more than 40 years of experience, Epicor has more than 20,000 customers in over 150 countries. Epicor solutions enable companies to drive increased efficiency and improve profitability. With a history of innovation, industry expertise and passion for excellence, Epicor inspires customers to build lasting competitive advantage. Epicor provides the single point of accountability that local, regional, and global businesses demand. For more information, visit www.epicor.com .

Success Highlights:


  • Handle thousands of order lines for a plumbing/HVAC distributor's large customers, using a low-cost solution that does not require any process changes, specialized IT infrastructure, expertise, or support


  • Epicor AutoOrder


  • Seamless order processing for large customers
  • Order completeness and accuracy