Bates Ace Hardware

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Bates Ace Hardware, winner of the 2012 Ace 5 Star Platinum award, is a full service hardware and home center for DIY homeowners and commercial businesses alike. A family owned business since it's inception, the Doss family opened its present 22,000 sq. ft. location in 1993. Bates Ace Hardware began as a Triad Software customer in 1982, eventually moving to Epicor Software and the Eagle solution.

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The new modern interface not only gives it a cleaner look and feel, it also streamlines a lot of procedures, so that the daily tasks are easier and quicker to execute.

Wade Doss, Owner | Bates Ace Hardware


Company Facts
  • Location: Atlanta, GA
  • Industry: Hardware & Home Center
  • Number of Locations: 1
  • Number of Employees: 25
  • Web site:

  • Time-consuming price change process
  • Improving inventory management

  • Epicor Eagle N Series

  • Faster access to data to help make profitable business decisions
  • Simplified price changes and label printing
  • Simple interface enables staff to learn the system quicker

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With a commitment to stay on the cutting edge of technology, the owner, Wade Doss, upgraded to Epicor Eagle N Series with a newly modernized interface. "The new modern interface not only gives it a cleaner look and feel, it also streamlines a lot of procedures, so that the daily tasks are easier and quicker to execute" said Doss. "We've seen an immediate savings in time and money when printing labels for price changes. Eagle N Series eliminates steps, because we used to have to close out of one application and open another to complete the pricing and label printing process. The new software makes the whole process seamless."

Doss relies on embedded analytics to help keep close tabs on sales and respective inventory levels. "The new interface allows me to select tabs and voilà, I have immediate access to everything I need to know," said Doss. "It's the same information as before, but now it's instantaneous. Bottom line, Epicor software stays current, which keeps my business healthy, allowing us to maximize sales and inventory turns-this software improves my ROI. With a healthy bottom line, we can invest in growth opportunities."

About Epicor

Epicor Software Corporation is a global leader delivering business software solutions to the manufacturing, distribution, retail, and services industries. With more than 40 years of experience, Epicor has more than 20,000 customers in over 150 countries. Epicor solutions enable companies to drive increased efficiency and improve profitability. With a history of innovation, industry expertise, and passion for excellence, Epicor inspires customers to build lasting competitive advantage. Epicor provides the single point of accountability that local, regional, and global businesses demand. For more information, visit

Epicor solutions are designed around the unique operational needs of manufacturers and are available in the cloud or on premises. Customers can better manage complexity and focus on core growth activities.

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