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American Home and Garden

Company Facts

  • Location: Manitowoc, WI
  • Industry: HWHC
  • Number of Stores: 2

"We have benefited from using Mobile Manager within our store. I know people think of using a mobile solution outside the store, but it's a great asset inside the store as well."

Ryan Lindner, Store Manager American Home and Garden

American Home & Garden is an Ace Hardware retailer offering hardware and garden products to residents in Manitowoc and Green Bay, Wisconsin. This familyowned business is a place to find "helpful hardware folks," where employees are customer-minded and dedicated to ensuring that their customers' projects go smoothly. Selling to contractors and Do-It-Yourself customers alike, both stores have been relying on the Epicor® Eagle® system for more than 10 years to run efficient operations. Most recently the owners added Epicor® Mobile Manager, a business intelligence app that runs on smartphones, to further improve business efficiency. "I wanted to have access to store data wherever I was. It was not convenient, nor customer friendly, to walk to a computer each time I wanted to check on the price or inventory stock levels," explains Ryan Lindner, store manager of the Green Bay location. "We were looking for more mobility within the store."

Tracking Store Performance Easily

From his smartphone, Ryan can quickly check on the store's performance. He can look at sales history, the top 100 items, or prices at a glance. "At anytime and anywhere, I can check the sales of the store and see whether sales are spiking or declining. I can keep tabs on what items I am selling throughout the day, too," says Ryan. "During the weekends, I can look at my phone to see whether the store needs me to come in or whether they're managing fine on their own."

Ryan also finds it more convenient to modify orders remotely. "Before our order gets finalized on Monday evenings, using my phone at home, I will review my top 100 sales of the day and add the top selling items to the order," continues Ryan. "Now I can ensure the orders are more accurate and better reflect what we are selling. Mobile Manager has made it easier for me to be more involved in the ordering process."

Price Check Saves the Sale

In a very customer-centric store like American Home & Garden, it's important to serve the customer well. Ryan uses the price check and inventory features on the phone when he's with customers. "If the shelf is empty, I can look up our other location's inventory on my phone to see if we have back stock of the item or if it is on order. Customers appreciate that I can assist them right there in the aisle," notes Ryan. "For instance, I helped a customer when we were out of an item at one location. I checked to see if my other store had it, and I had them transfer the item to our store. The customer picked it up the next day and was very happy. Being able to look the information up quickly saved the sale."

Another plus for customer service is with the remote override functionality, which allows Ryan to approve overrides without having go to the checkout counter. "When there is a remote override request, I can look up the account on my phone. I don't have to run up front to approve it anymore," asserts Ryan. "With a click of the button, the transaction is done."

Overall, Mobile Manager has proved to be an asset to the company. "We have benefited from using Mobile Manager within our store. I know people think of using a mobile solution outside the store, but it's a great asset inside the store as well. I definitely recommend Mobile Manager," Ryan concludes. "It's worth the investment."

About Epicor

Epicor Software Corporation is a global leader delivering business software solutions to the manufacturing, distribution, retail, and service industries. With more than 40 years of experience, Epicor has more than 20,000 customers in over 150 countries. Epicor solutions enable companies to drive increased efficiency and improve profitability. With a history of innovation, industry expertise, and passion for excellence, Epicor inspires customers to build lasting competitive advantage. Epicor provides the single point of accountability that local, regional, and global businesses demand. For more information, visit www.epicor.com .



Success Highlights:

Challenge

  • Serving customers without having to get to a POS station
  • Remotely accessing inventory and sales data from anywhere

Solution

  • Epicor® Mobile Manager

Benefits

  • Improved customer service with price checks and inventory information
  • Increased order accuracy with ability to remotely access order information and make last-minute changes
  • Saved sales with quick access to data

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