Epicor Field Service Automation (FSA)

Epicor Field Service Automation (FSA) connects your office and field staff with the information and processes they need to satisfy customers more efficiently. Built on modern and proven technologies. Epicor FSA drives field productivity for individuals and crews, shrinks response times, lowers costs, improves first-time completion ratios, and increases customer satisfaction to build a competitive advantage. Thanks to its seamless integration with Epicor ERP, we can deliver a comprehensive solution across the full process life cycles.

  • In partnership with: Hitachi Solutions
  • Compatible with Epicor ERP 10.2 and above

Solution Benefits

Enhance the flow of business and technical information while connecting dispatched employees with mobile devices. With Epicor Field Service Automation you can:

  • Use flexible data views
  • Get intuitive alerts
  • Apply powerful optimization tools
  • Achieve operational efficiency


Enable rapid-response call taking and speed work order creation, assignment, dispatch, closure, and billing. Integrated information and automated processes eliminate manual tasks and redundant data entry. Complete work tickets, review service history, manage inventory, access customer pricing, and obtain electronic signatures-all with automated real-time capture from the mobile device of your preference.