Epicor Launches Training on Demand Solution for Epicor BisTrack Users in North America
Web-Based, On Demand Training Tool Now Available to Help North American LBM Businesses Improve Processes and Drive Outstanding Customer Service
Epicor Software Corporation, a global provider of industry-specific enterprise software to promote business growth, today announced the availability of the Epicor Training on Demand solution for users of Epicor BisTrack™ software in North America.
According to a Bersin & Associates study, companies that train their employees are 58 percent more successful at developing the skills needed for meeting future customer demand. Epicor Training on Demand for BisTrack software offers the right level of training and content to help manage employee growth and advance skills applicable to each business—while helping them learn industry best practices and promoting professional growth.
“We are excited to now offer the Training on Demand solution to North American users of BisTrack software. Created with a demanding business in mind, each training module or course ranges from a short 6-12 minutes -- allowing your staff to get the right information quickly.”
Through the use of web-based, on demand modules, Epicor Training on Demand provides a robust catalog of Epicor BisTrack software training courses, delivering application-specific education to lumber and building materials (LBM) dealers and their employees. The training modules are created to provide role-based training and address the specific needs of each person or role in a business.
Additionally, a subscription to the Epicor Learning Center, the Epicor Learning Management System (LMS), offers BisTrack software customers not only access to all Epicor Training on Demand content, but also the ability to assign, track, and customize individual or role-based training programs for their employees—learning comprehension can then be measured through the use of tests and agendas, creating transcripts for all employees along the way.
“As a user of the BisTrack solution, we have been looking forward to introducing the Training on Demand tool to our entire business,” said Jack Parquette, vice president of Dartmouth Building Supply. “It will offer an improved and cost-effective model for pre- and post-implementation training. Having this resource will be extremely useful for business refreshers, teaching best practices, training new employees, and for anyone that needs to learn new skills for a new job within the company.”
Through the Epicor Training on Demand tool, BisTrack software users can access a wide range of interactive training modules applicable to their business. Training topics include, but are not limited to:
Special Order Items Overview
Maintaining Customer Accounts
Using Purchase Orders
Generating Accounts Receivable Statements
“Reports show that businesses who train their employees are far more likely to succeed in developing the skills needed to meet future customer demands,” said Monica Green, senior manager, content management, Epicor Software. “We are excited to now offer the Training on Demand solution to North American users of BisTrack software. Created with a demanding business in mind, each training module or course ranges from a short 6-12 minutes—allowing your staff to get the right information quickly, and apply it with limited time disruption—helping your business grow, faster.”