Hey there, I'm Gary.
After years as a business owner,
I was convinced we couldn’t afford
to take the necessary time to switch our store’s business systems.
I figured the hassles with our old system were small
compared to employee downtime we’d experience
if I tried to make a change.
Epicor Retail Cloud showed me that I had it all backward.
This retail technology actually taught itself
to my staff without ever interrupting their workflow!
Training tools are customized by role,
and served up as quick videos, articles
and my favorite
guided tours with prompts that show up right on the screen
to walk you through any process.
Onboarding new employees is simplified,
with a list of getting stared tasks.
And, it's perfect for cross-training employees
I want to promote into other roles.
The system even kept track of the tools we used most
and provided future training modules in formats that best
fit each person's learning style.
My staff was up-to-speed right away,
more productive and empowered to give our customers
the incredible customer experience they deserve.