Small and medium-sized retailers (SMBs) face operational challenges in delivering exceptional customer experiences, particularly in aligning in-store and online offerings, providing timely assistance, and optimizing inventory management. A survey conducted by Retail Systems Research (RSR) highlights the importance of store management technologies in overcoming these obstacles. Retailers recognize the value of technologies such as point of sale, pricing, inventory management, and employee productivity tools in enhancing efficiency and improving customer satisfaction. By prioritizing these technologies, SMB retailers can better meet customer expectations and simplify their operations.
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