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Epicor Customer Support

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Epicor Support Services Coverage Statement

Epicor is committed to providing exceptional service in all respects and to ensure that each of our customers is provided with uninterrupted protection during unanticipated events which may affect their business. Part of this promise includes Epicor support services which are provided through service centers located around the world. We have designed these service centers strategically, allowing us to provide overlapping coverage with no disruption in support in the unlikely event of a local outage, whether your service is on-premises or in the cloud. Additionally, Epicor’s online support portal, EpicCare, which is hosted in the cloud, includes built-in failover capabilities which enables our support services to be available 24/7, regardless of an unanticipated local outage.

Should you have any questions or require additional information, please contact your Customer Account Manager or email

Global Support Service Expertise

"EpicCare has been great—really easy to use, so it is within minutes of logging a case….. I have a response back."

Brian Shirk
CIO, LB Water

“Support has gone above and beyond a number of times for me...Gave me a response in 30 minutes. I was expecting a couple of hours.”

George Amrhein
ERP Administrator, Astec Industries

When you purchased your Epicor solution to run your business more efficiently, you invested in more than just software—you purchased the expertise of our seasoned enterprise software support and service professionals.

Our engineers and consultants not only bring deep knowledge and service expertise on our software, but also the industry insight needed to keep you on the path to greater productivity and optimization for your unique business needs.

At Epicor, we've developed, award winning, state-of-the-art support tools and systems that will help you achieve rapid ROI and—ultimately—profitable growth. Epicor Software Support stands behind our software solutions, so that you can concentrate on running your business.

Access your Epicor Customer Portal by logging into EpicCare and choosing the Solutions Portal page

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The American business awards

2017 American Business Awards

Customer Service Department of the Year - 
Computer Software -
100 or More Employees
(Epicor Customer Service-EpicCare)

Fifty years of innovation

Fifty years of the experience you are looking for to help you maximize the value of your Epicor investment.

Global Teams and Infrastructure

Over 600 trained and tenured Epicor experts are located around the world to enable up to 24/7 support for your operations.

Solution Support

Addressing your complete Epicor solution, from Epicor and third party applications to the underlying database and associated technologies, all under one provider—Epicor Support.

Industry Leading Accessibility

Whether it be our extensive hours of availability or our response times measured in minutes, not days—Epicor Support is there for you when you need us.

Proactive Services

Services—from system audits and optimization to health checks and utilization analysis—lead to reduced risk and maximum uptime.

Your Advocate

Closed-loop feedback processes and direct links to development for fixes and enhancement requests.

Industry Leading Tools

Epicor has made an investment in world-class support systems, driven by customer feedback, designed to improve the customer experience through insight and resolution.

EpicCare Customer Support Portal

Epicor is committed to world-class support systems, driven by customer feedback, and designed to improve the customer experience through insight and resolution. EpicCare is our global support service platform that provides you one place to go get the help you need Get support on all Epicor products and solutions through EpicCare, winner of 2017 Bronze Stevie for Customer Service Department of the year. 

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Epicor University

Self-paced, instructor-led, and virtual education is available to all software users around the world. Epicor University has a comprehensive set of learning tools that will help you drive results to grow your business.

"Epicor University and the training we have done with them has really allowed us to leverage the investment in our Epicor system so we get a much greater return on that investment by having educated and trained staff to use the tool effectively." 

Dick Salonek, CFO | United Machining Company

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User Conferences and Groups

Join thousands of worldwide users at local or international events to learn how to get the most out of your software.

User Conferences

Dedicated education tracks and networking opportunities help you learn how to better utilize your Epicor solution.

User Groups

These groups provide expertise and insights, peer exchange, and a chance to engage Epicor in an open environment.

Find Your Group