Epicor ERP Service Management

With continued downward pressure on margins in the distribution and manufacturing sectors, many companies focus on improved customer service as a way of retaining customers as well as increasing revenue.

Are you maximizing the effectiveness of your field service management operations? After all, taking full advantage of the product and customer life cycles has never been more important in today’s global economy where many businesses miss out on revenue opportunities—unable to keep up with the demand for service or identify and meet the needs of their most valued customers. Service management software solutions help you coordinate all your service center processes to secure the best usage of resource and material, at the right time, for the lowest possible cost, with the greatest return, all leading to improved customer satisfaction.

Whether you do field service or run an in-house service center,  improved field service management software will help you control your contractual obligations, service level agreements and outstanding warranties and benefit your organization in many ways.

Service Management Software

  • Epicor® service management software supports lean service organization requirements with comprehensive escalation management that enables you to manage customer service level agreements with full visibility of risks and potential compliance problems.
  • Preventive maintenance scheduling, coupled with serial number and contract management enables efficient planning of visits and resources leading increased customer satisfaction and reduced costs.
  • Epicor Case Management is fully integrated with Field Service for easy access to dispatching field activities and providing field service representatives access to online knowledge bases, existing customer field service calls, warranty information, and service contracts.
  • Epicor Social Enterprise brings together contributions from across the organization and the value chain and supports a collaborative environment for customer service. Issue resolution or Frequently Asked Questions (FAQs) can be linked to a specific service job, or asset or serial number for the life of the object.
  • Comprehensive mobility options enable engineers on the road to maintain contact with the service center for efficient allocation of work, immediate update of completed work, and fast invoice turnaround.
  • Used in conjunction with our integrated  supply chain management software solution and comprehensive  warehouse management system, you get unparalleled visibility into every facet of your operations and supply chain.

ERP in the Cloud. On your terms.

Epicor offers true Software as a Service, providing companies of all sizes our feature-rich ERP solution on a simple monthly subscription basis. Our cloud offering is functionally identical to our on-premises deployment option, providing you the opportunity to embrace the cloud on your own terms, and to adapt your deployment model as your business or technical needs change. Epicor provides ERP in the cloud without the drawbacks, allowing you to embrace the cloud on your own terms, while increasing agility, simplifying administration and reducing costs.