Jay’s Hardware Inc.

After a long stretch of working at a different hardware store for many years, Jay Bullock opened Jay's Hardware Inc. in March of 1992 with a retail space of 3,000 square feet. Family owned and operated with excellent employees, Jay's has grown to 12,000 square feet in its span of 20 years in operation. The company's motto is "Jay's, a hardware store with a whole lot more!" The company seeks to give their customers a great selection while providing wonderful customer service to keep their customers coming back.

Epicor Training on Demand is inexpensive, a great time savings, and a great wat to get new employees up to speed quickly.

Preston Bullock
President | Jay's Hardware Inc.

"A Store with a Whole Lot More" Provides More for its Employees

An Epicor Eagle customer since 2005, Jay's Hardware was in search of a method to improve employee training. The company discovered Epicor Training on Demand in 2011 through an Epicor sales representative. "We wanted to improve the knowledge base of our employees before they had to use the Eagle system in front of customers," said Preston Bullock, president of Jay's Hardware Inc. "I would train employees myself, from start to finish with each individual employee. It was very time-consuming-four days of hands-on training, no computer training was available in our store."

Prior to Training on Demand the company relied on paper manuals, and pulling managers from daily duties to train employees. "We typically hire three to four cashiers each spring," said Bullock. "Before Training on Demand we spent three to four afternoons with each new cashier in training. Now I save an average of 12 hours per cashier! The program is fairly inexpensive when comparing it to other training programs or courses. Before we had Training on Demand if I wanted an employee to take a specific course I would need pay at least $100 just for a course.

But since implementing Training on Demand I can load any classes to the program, my employees can take them when they have some free time, and they learn a lot more."

Jay's Hardware maintains approximately 10 employees in their center of operations. It is crucial for the company to get its employees trained and comfortable with the system as soon as possible. "When we were searching for a training program it was important that our training program encouraged employees to be self-sufficient," said Bullock. "We only have a couple managers and they have a lot of other responsibilities they need to focus their energy on. With Training on Demand our employees can take their time to understand the system for themselves."

Currently the company is primarily using Training on Demand for new hires, but in the future hopes to use the program for other training purposes within the business. "We really like how Training on Demand is so flexible-we can really customize it for our specific business needs," said Bullock. "It's also inexpensive, a great time savings, and a great way to get new employees up to speed quickly."

"We really like how Training on Demand is so flexible-we can really customize it for our specific business needs," said Bullock."
Preston Bullock, President

About Epicor Training on Demand

The Epicor Training on Demand system is an eLearning tool. It provides rich job-specific training tailored to the needs of every individual at every skill level within your company. Most modules take less than ten minutes to complete, and provide training personalized to the needs of retail employees of all skill and experience levels, and learning abilities.

The Training on Demand curriculum includes a wealth of individual lessons designed to teach new skills, strengthen existing skills and empower your employees to grow in their jobs or train for new positions. Courses cover both retail best practices, and Eagle features from basic to advanced.

The Training on Demand solution is self-paced - allowing users to move at their own pace and repeat lessons as needed - to strengthen and reinforce learning.

About Epicor Software Corporation

Epicor Software Corporation is a global leader delivering inspired business software solutions to the manufacturing, distribution, retail and services industries. With over 40 years of experience serving small, midmarket and larger enterprises, Epicor has more than 20,000 customers in over 150 countries. Epicor enterprise resource planning (ERP), retail management software, supply chain management (SCM), and human capital management (HCM) enable companies to drive increased efficiency and improve profitability. With a history of innovation, industry expertise and passion for excellence, Epicor provides the single point of accountability that local, regional and global businesses demand. The Company's headquarters are located in Dublin, California, with offices and affiliates worldwide. For more information, visit www.epicor.com.


Company Facts

  • Location: Wrens, Georgia
  • Industry: Hardware/Home Centers
  • Number of Stores: 1
  • Web site: www.jayshardware.com


  • Four days out of a managers schedule to train employees was inefficient
  • Relied 100% on hands-on training


  • Epicor Training on Demand


  • Went from all hands-on training to storewide computer-based training
  • Personalization of training library instrumental in new training program
  • Saves at least 12 hours per new hire in training time

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