Customer Success Stories

Jay's Hardware Ace Foundation Package

“We’re always looking to improve, and with our Epicor Eagle system we can.”
Preston Bullock, Chief Executive Officer | Jay’s Ace Hardware

Gertens Garden Center & Nursery

"Eagle is easy for employees to learn and allows us to be more productive by reducing time spent on manual tasks."
Gertens Garden Center & Nursery

Dalsin Industries

“The customer’s experience is the reason we’re here. Each and every time, we must provide them with products and services that meet or beat their expectations. Epicor has helped us evolve on how we keep up with our customers and put us in a great position to help us grow as we embrace the future of manufacturing.”
Gary Fruth, chief executive officer | Dalsin Industries

PolyPortables LLC

“This past year we were able to reduce our accounts receivable by over $1.5 million and a lot of that I attribute to this program, this software.”
Ben Burford, Credit Manager | PolyPortables, LLC

Traeger Grills

"Epicor is the foundation for our key business processes. It really hit the sweet spot by enabling us to scale our business for growth, while taking advantage of a wide variety of new vertical market opportunities. The system also reinforced the companywide adherence of strict traditional and proven business practices. This includes better tracking product sales, so we can more accurately manage our revenue stream and reporting. Everything from sales order management to supply chain fulfillment flows in and out of Epicor."
Ryan Newman Vice President, IT | T

Schaedler Yesco

“I think one of the things that we’ve learned with the Eclipse system is, it’s never-ending what we can get involved in. We look at several hundred metrics on a monthly basis, and everything from sales to operations to inventory is visible with Eclipse. We’ve grown dramatically over the last 18 years and the software has grown with us.”
Matt Brnik, president | Schaedler Yesco

Fibrebond Corporation

“Epicor has been able to help us meet changing market demands by providing a tremendous amount of functionality and versatility to where I can pull together bill of materials a lot faster and more efficiently, allowing me to move along projects and meet deadlines quicker."
Gerald Smolenski, Bill of Materials Manager | Fibrebond

Pete’s Hardware Company

"Epicor has helped us keep the playing field level with some of the big-box competition. We are able to be more successful when we utilize the system properly, especially when it comes to controlling inventory and having accurate information, which also ties into growth."
Linda Roark, Owner | Pete’s Hardware Company

Burton Lumber

"We use BisTrack software soup to nuts on everything—from financials through to EDI—it’s the core of our business.”
Mark Burton, Director of Operations | Burton Lumber

Transply Inc

“Our customer service has been able to grow because we now have live data to work with. Our sales people can find the orders, they can process the orders themselves, they can check on the orders, and they can expedite the orders quickly. We could not do that in the past. When a delivery is made, we capture the signature so we don’t have to go back and hunt through paperwork. Our employees can sit at their desks and do their work.”
Monatto Smith, Vice President of Sales | Transply, Inc

Speckman Automotive

“Epicor Eagle does everything we need, including multi-store inventory management. That functionality, combined with our long history with Epicor, gave us the confidence to implement Eagle.”
Craig Speckman, Owner | Speckman Automotive

McLendon Hardware Inc.

"The rich analytics in Eagle N Series software has helped us solve problems and make decisions from day one.”
Nathaniel Polky, Information Technology Manager | McLendon Hardware