Customer Success Stories

Links Unlimited

"Epicor listens to our needs, wants, and they are often able to add what we ask into future releases. The company truly values its user community. Prophet 21 is just such a terrific ERP system. It punches above its weight class and it punches up to the top ERP systems – it can handle everything from EDI to order automation to shipping confirmations to wireless warehouse.”
Brian Schank, CTO, Links Unlimited

Millard Lumber

“There's little doubt in my mind that we've picked up margin and efficiency using the Epicor BisTrack solution, but the quality of the service we can give our customers has also been greatly enhanced.”
Joel Russell, VP and COO | Millard Lumber

Philadelphia Mixing Solutions

“Epicor has cut time out of going to multiple places to find multiple things. The more that we’re able to integrate into Epicor, the more that we’re able to use the software itself to do what we need to do—it’s all in one place, and it saves a tremendous amount of time by being able to go there, click, and get the information you need.”
Jack Barnes, product manager | Philadelphia Mixing Solutions

Jay's Hardware Ace Foundation Package

“We’re always looking to improve, and with our Epicor Eagle system we can.”
Preston Bullock, Chief Executive Officer | Jay’s Ace Hardware

Gertens Garden Center & Nursery

"Eagle is easy for employees to learn and allows us to be more productive by reducing time spent on manual tasks."
Gertens Garden Center & Nursery

Dalsin Industries

“The customer’s experience is the reason we’re here. Each and every time, we must provide them with products and services that meet or beat their expectations. Epicor has helped us evolve on how we keep up with our customers and put us in a great position to help us grow as we embrace the future of manufacturing.”
Gary Fruth, chief executive officer | Dalsin Industries

PolyPortables, LLC

“This past year we were able to reduce our accounts receivable by over $1.5 million and a lot of that I attribute to this program, this software.”
Ben Burford, Credit Manager | PolyPortables, LLC

Traeger Grills

"Epicor is the foundation for our key business processes. It really hit the sweet spot by enabling us to scale our business for growth, while taking advantage of a wide variety of new vertical market opportunities. The system also reinforced the companywide adherence of strict traditional and proven business practices. This includes better tracking product sales, so we can more accurately manage our revenue stream and reporting. Everything from sales order management to supply chain fulfillment flows in and out of Epicor."
Ryan Newman Vice President, IT | T

Schaedler Yesco

“I think one of the things that we’ve learned with the Eclipse system is, it’s never-ending what we can get involved in. We look at several hundred metrics on a monthly basis, and everything from sales to operations to inventory is visible with Eclipse. We’ve grown dramatically over the last 18 years and the software has grown with us.”
Matt Brnik, president | Schaedler Yesco

Fibrebond Corporation

“Epicor has been able to help us meet changing market demands by providing a tremendous amount of functionality and versatility to where I can pull together bill of materials a lot faster and more efficiently, allowing me to move along projects and meet deadlines quicker."
Gerald Smolenski, Bill of Materials Manager | Fibrebond

Pete’s Hardware Company

"Epicor has helped us keep the playing field level with some of the big-box competition. We are able to be more successful when we utilize the system properly, especially when it comes to controlling inventory and having accurate information, which also ties into growth."
Linda Roark, Owner | Pete’s Hardware Company

Burton Lumber

"We use BisTrack software soup to nuts on everything—from financials through to EDI—it’s the core of our business.”
Mark Burton, Director of Operations | Burton Lumber