Customer Success Stories

Smith and Edwards Co. - Firearms Management

“The most valuable aspects of the FFL Compliance Manager solution are an increased confidence in our data because of the system and competitive advantage."
Mike Vause, Sporting Goods Manager | Smith and Edwards

Armstrong Garden Centers Epicor Eagle AP Assist

"We decided to implement the Epicor Eagle AP Assist application to speed up invoice processing, keep current with our processing volume, and grow the business without the incremental department costs.”
Josh Harvey, Information Systems Manager, Armstrong Garden Centers

Thompson Pharmacy

"Having inventory, cost, and pricing information in the palm of my hands has been instrumental. I'm able to make smarter buying and pricing choices that fine-tune margins. Eagle gives me peace of mind, and that's invaluable."
Mindy Baker, Store Manager | Thompson Pharmacy

Smith and Edwards Co.

"We lean almost entirely on our Epicor Eagle N Series software and other Epicor applications to smoothly manage operations. No matter if we are working on manufacturing, soft goods, firearms, or back-office tasks, there is an Epicor solution that helps us make our business run better, more efficiently, and be more profitable. Epicor is a great partner.”
Craig Smith, CEO | Smith and Edwards

Liberty Firearms Institute

"No matter what happens, whether we have a catastrophic event or a minor outage, with FFL Compliance Manager we will be able to collect all the ATF-required FFL information needed quickly and efficiently.”
Heather Rubel, Store Manager | Liberty Firearms Institute

Omega Plastics

"Epicor played a major role in helping our team to learn and take advantage of the functionality in the latest version of Epicor ERP. Their web-based educational videos allowed us to assign training via email and monitor each person’s progress. By completing online training in advance of our target launch date, our team transitioned easily to the new interface, because they already knew what to expect—which meant little to no downtime when we went live."
Mike Pavlica, Vice President of Operations and Finance | Omega Plastics

Birmingham Fastener, Inc.

“One of the great things about Prophet 21—and what we’ve been able to do with it—is we can see so deep into our business so quickly. If we’re having an issue in a product line, if we’re having an issue in a facility, a sales process, a pricing issue, anything like that, there’s a mountain of data at our fingertips. Once you become adept at extracting that information, getting that visibility very quickly, getting it into the hands of the right people, you can make very impactful business decisions.”
Andrew Podner, Chief Operating Officer | Birmingham Fastener, Inc.

Dunn Lumber

“We’re able to better serve our customers—both online and in our stores—with accurate and visible product, transaction, and stock information for all our locations."
Tyler Banken, IT Director | Dunn Lumber

Wilson Lumber Company

“Epicor BisTrack software makes process workflows more efficient and helps us budget, forecast, and set operational goals so that we can remain a successful and growth-oriented business.”
Robb Wilson, President | Wilson Lumber Company

Links Unlimited

"Epicor listens to our needs, wants, and they are often able to add what we ask into future releases. The company truly values its user community. Prophet 21 is just such a terrific ERP system. It punches above its weight class and it punches up to the top ERP systems – it can handle everything from EDI to order automation to shipping confirmations to wireless warehouse.”
Brian Schank, CTO, Links Unlimited

Millard Lumber

“There's little doubt in my mind that we've picked up margin and efficiency using the Epicor BisTrack solution, but the quality of the service we can give our customers has also been greatly enhanced.”
Joel Russell, VP and COO | Millard Lumber

Jay's Hardware Ace Foundation Package

“We’re always looking to improve, and with our Epicor Eagle system we can.”
Preston Bullock, Chief Executive Officer | Jay’s Ace Hardware