Customer Success Stories

Smith and Edwards Co.

"We lean almost entirely on our Epicor Eagle N Series software and other Epicor applications to smoothly manage operations. No matter if we are working on manufacturing, soft goods, firearms, or back-office tasks, there is an Epicor solution that helps us make our business run better, more efficiently, and be more profitable. Epicor is a great partner.”
Craig Smith, CEO | Smith and Edwards

Liberty Firearms Institute

"No matter what happens, whether we have a catastrophic event or a minor outage, with FFL Compliance Manager we will be able to collect all the ATF-required FFL information needed quickly and efficiently.”
Heather Rubel, Store Manager | Liberty Firearms Institute

Omega Plastics

"Epicor played a major role in helping our team to learn and take advantage of the functionality in the latest version of Epicor ERP. Their web-based educational videos allowed us to assign training via email and monitor each person’s progress. By completing online training in advance of our target launch date, our team transitioned easily to the new interface, because they already knew what to expect—which meant little to no downtime when we went live."
Mike Pavlica, Vice President of Operations and Finance | Omega Plastics

Birmingham Fastener, Inc.

“One of the great things about Prophet 21—and what we’ve been able to do with it—is we can see so deep into our business so quickly. If we’re having an issue in a product line, if we’re having an issue in a facility, a sales process, a pricing issue, anything like that, there’s a mountain of data at our fingertips. Once you become adept at extracting that information, getting that visibility very quickly, getting it into the hands of the right people, you can make very impactful business decisions.”
Andrew Podner, Chief Operating Officer | Birmingham Fastener, Inc.

Dunn Lumber

“We’re able to better serve our customers—both online and in our stores—with accurate and visible product, transaction, and stock information for all our locations."
Tyler Banken, IT Director | Dunn Lumber

Wilson Lumber Company

“Epicor BisTrack software makes process workflows more efficient and helps us budget, forecast, and set operational goals so that we can remain a successful and growth-oriented business.”
Robb Wilson, President | Wilson Lumber Company

Links Unlimited

"Epicor listens to our needs, wants, and they are often able to add what we ask into future releases. The company truly values its user community. Prophet 21 is just such a terrific ERP system. It punches above its weight class and it punches up to the top ERP systems – it can handle everything from EDI to order automation to shipping confirmations to wireless warehouse.”
Brian Schank, CTO, Links Unlimited

Millard Lumber

“There's little doubt in my mind that we've picked up margin and efficiency using the Epicor BisTrack solution, but the quality of the service we can give our customers has also been greatly enhanced.”
Joel Russell, VP and COO | Millard Lumber

Jay's Hardware Ace Foundation Package

“We’re always looking to improve, and with our Epicor Eagle system we can.”
Preston Bullock, Chief Executive Officer | Jay’s Ace Hardware

Gertens Garden Center & Nursery

"Eagle is easy for employees to learn and allows us to be more productive by reducing time spent on manual tasks."
Gertens Garden Center & Nursery

Dalsin Industries

“The customer’s experience is the reason we’re here. Each and every time, we must provide them with products and services that meet or beat their expectations. Epicor has helped us evolve on how we keep up with our customers and put us in a great position to help us grow as we embrace the future of manufacturing.”
Gary Fruth, chief executive officer | Dalsin Industries

Traeger Grills

"Epicor is the foundation for our key business processes. It really hit the sweet spot by enabling us to scale our business for growth, while taking advantage of a wide variety of new vertical market opportunities. The system also reinforced the companywide adherence of strict traditional and proven business practices. This includes better tracking product sales, so we can more accurately manage our revenue stream and reporting. Everything from sales order management to supply chain fulfillment flows in and out of Epicor."
Ryan Newman Vice President, IT | T