Customer Success Stories

Ace Hardware of Appleton

“Epicor Eagle Mobile Manager empowers our business to have the information that we need, even before we know we need it. It’s one of those tools I look forward to watching grow with us as times goes on and as our business expands.”
Ron Cox, Owner | Ace Hardware of Appleton

Industrial Specialties Manufacturing

"We’ve been very fortunate to experience consistent double-digit growth. We believe that the Prophet 21 ECC software is an integral part of that growth because it’s our digital face to the world."
James Davis, President | Industrial Specialties Manufacturing

Weston Nurseries

We love how simple our loyalty program is now, and it has helped us gain about $100,000 in margin improvements over our prior loyalty program.

Peter Mezitt, President | Weston Nurseries

Moscow & Pullman Building Supply

BisTrack software has streamlined everything in our business-from receiving and accounts payable, to our entire sales processes. We changed how we process everything. Our receiving, inventory, and accounts payable processes are all referenceable now.
—Brandon Rucker, Intelligence and Inventory Control | Moscow Building Supply

WD 40

We had been selling to a third party who would then sell onto DIY customers, but this was changed so that we could work directly with customers. Because we had Epicor ERP, we could introduce electronic ordering for a large volume of customers quickly. It became a much smoother process across Europe.
—McCoy, IT manager | WD-40

CV Technology

Epicor is the nerve center of our organization. It has enabled us to integrate the activities of the entire company into one centralized  system.
—Mariano Morales, Chief Financial Officer | CV Technology

Axelgaard Manufacturing

“We will always be ahead of the game by having Epicor directly tied into the machinery and everything that goes on here. With Epicor, you will see an immediate impact by being able to produce much more efficiently. Efficiency is one of our biggest drivers, and Epicor is key for enabling that.”
Dr. Jens Axelgaard, chief executive officer | Axelgaard Manufacturing

Ridgefield Supply Company

We realized that we were not getting the information we needed out of that system. Every time we had to research something or look for data, it took a long time and endless work to get little bits of information in order for our  company to run. We ended up selecting BisTrack software because we realized it was a platform that would allow us to get the information we need, exactly when we need it-whether trying a quick SQL query or creating a dashboard that a customer, employee, or manager needs to make a decision. We can now quickly access that data, whether it's emailed, displayed on a smartphone, or on a computer. With BisTrack software we can get that information in a quick and efficient manner.
Michael Sonderman, Operations Manager | Ridgefield Supply Company

Midland Scientific, Inc.

"We provide a superior value to our customer over our competitors, and I think Prophet 21 is the key to that, things—like inventory accuracy, shipping accuracy, and the ability to answer customers’ questions and meet their needs—those are all driven from the Prophet 21 system. That’s the heart of our business."
Sterling Greni, Vice President of Operations | Midland Scientific

Mercedes Medical, Inc.

"We really get a lot out of the comprehensive training resources Epicor provides for us, making sure that all of our associates leverage the system for their department's maximum benefit."
Andrew Wright, Chief Operating Officer | Mercedes Medical Inc.

Brazos Forest Products

BisTrack software has allowed us to grow and reach new markets quicker. It gives us a chance to expand our offerings, because we can look at our inventory levels and see products that are selling fast, as well as what's not leaving the shelves. From there, we can make business-changing decisions instantaneously.
—Calan Morgan, IT Support | Brazos Forest Products

Sears Trostel Lumber and Millwork

"All the areas in BisTrack software are interconnected, so it’s easy to get the information we need quickly without backing out to a main area and coming back in a different path.”
Curt Viehmeyer, Owner and General Manager | Sears Trostel