Customer Success Stories

Midland Scientific, Inc.

"We provide a superior value to our customer over our competitors, and I think Prophet 21 is the key to that, things—like inventory accuracy, shipping accuracy, and the ability to answer customers’ questions and meet their needs—those are all driven from the Prophet 21 system. That’s the heart of our business."
Sterling Greni, Vice President of Operations | Midland Scientific

Mercedes Medical Inc

"We really get a lot out of the comprehensive training resources Epicor provides for us, making sure that all of our associates leverage the system for their department's maximum benefit."
Andrew Wright, Chief Operating Officer | Mercedes Medical Inc.

Brazos Forest Products

BisTrack software has allowed us to grow and reach new markets quicker. It gives us a chance to expand our offerings, because we can look at our inventory levels and see products that are selling fast, as well as what's not leaving the shelves. From there, we can make business-changing decisions instantaneously.
—Calan Morgan, IT Support | Brazos Forest Products

Sears Trostel Lumber and Millwork

"All the areas in BisTrack software are interconnected, so it’s easy to get the information we need quickly without backing out to a main area and coming back in a different path.”
Curt Viehmeyer, Owner and General Manager | Sears Trostel

Townsend Building Supply - Epicor BisTrack

“Processes we’ve seen improved and streamlined because of BisTrack software are purchasing and inventory management. We buy better now and we manage our inventory much more efficiently. Our shrink has gone down by 50 percent because of data BisTrack software provides.”
Michael Townsend, President | Townsend Building Supply

Kimal Lumber Company

"With the technology that BisTrack software affords us, we can already do tasks faster, more efficiently, and provide our customers with that extra level of service."
Allen Bavry, Jr., Information Technologies-Corporate | Kimal Lumber

EC Barton & Company

"Our old system was cumbersome to learn and wasn’t as intuitive as BisTrack software. Its easy-to-use functionality has helped us attract new talent and keeps people on board. The BisTrack solution makes it very easy for us to train employees."
Stephen Rush, Director of Inventory Replenishment | E.C. Barton & Company

Aerobiotix, Inc.

“We asked Epicor to get us live sooner rather than later, as it would make us a better company than our legacy system had us at. The Epicor consultants delivered—and delivered with a bang that was better than expected.”
Michael Schmitz, Chief Financial Officer | Aerobiotix

HPM Building Supply

“Epicor BisTrack gives us the ability to stay in step with industry growth. We’re managing significantly increased volume, without having to add more staff. BisTrack helps optimize our logistics and value-added processes, which are both critical to maintaining competitive advantage here in Hawaii.”
Leah Borsting, ERP Director | HPM Building Supply

Emergent Safety Supply

"Since we converted to Prophet 21 application, we have quadrupled sales, reduced shipping days from four to one, and vastly improved productivity. Prophet 21 has given us a foundation to thrive in this hyper-competitive environment."
Mary Porter, Chief Executive Officer | Emergent Safety Supply

Baxter Manufacturing

"When we actually jumped to Epicor ERP 10, the product configurator changes were incredible from 9.05, and the efficiency change in running a job was also amazing. We were hearing from our users speed improvements of 30 percent, but I think it’s been much faster than that for us—it’s been a huge timesaver that makes it a worthy investment to upgrade our ERP"
Jack Pennypacker, Network Administrator | Baxter Manufacturing

Star Lumber & Supply Co.

“For years, we used a home-grown system, but we recognized we had to make a change to stay competitive. Epicor was a provider we initially reached out to, and we instantly realized that Epicor BisTrack software was a powerful system—the support was impressive and it was an industry leader. We selected the BisTrack solution to help us maintain successful and growing operations.”
Patrick Goebel, President | Star Lumber & Supply Co