Customer Success Stories

Metropolitan Pipe and Supply Company

“Within three months, our cash flow had increased to the point where we covered the cost of implementation. With the new automation, we had control over our invoices and billing in ways that were just not possible before."
David Constantine, MIS Manager | Metropolitan Pipe and Supply Company

Decimet Sales Inc

“We now have real-time access to information we can trust. As soon as a product comes in the door, it now appears in the system, and when a job is completed, it’s immediately put into inventory for ready shipping to customers. We also regularly use Epicor to see the current status of jobs, learn of expenses that might be higher than expected, and make decisions on-the-fly. In addition, each subsequent upgrade has not only improved the system’s overall speed, but also performed seamlessly without disruptions.”
Max Foster, Controller | DSI

American Home and Garden

"We have benefited from using Mobile Manager within our store. I know people think of using a mobile solution outside the store, but it's a great asset inside the store as well."
Ryan Lindner, Store Manager American Home and Garden

Standard Supply

"Prophet 21 is so easy to maneuver and find what I need. Not just for me, but anybody on my team. It is always there for us.”
Liza Ellis, Customer Service Manager | Standard Supply

Ace Hardware of Appleton

“Epicor Eagle Mobile Manager empowers our business to have the information that we need, even before we know we need it. It’s one of those tools I look forward to watching grow with us as times goes on and as our business expands.”
Ron Cox, Owner | Ace Hardware of Appleton

Industrial Specialties Manufacturing

"We’ve been very fortunate to experience consistent double-digit growth. We believe that the Prophet 21 ECC software is an integral part of that growth because it’s our digital face to the world."
James Davis, President | Industrial Specialties Manufacturing

Mar-Span Home Hardware Building Centre

The Eagle solution has definitely decreased the workload and allowed us to do more per person. Information is now accessible with one click of a button. The transparency and reporting capabilities of Eagle software give us the ability to easily locate and fix mistakes."
Dennis Diefenbacher, accounting and IT | Mar-Span Home Hardware Building Centre

Weston Nurseries

We love how simple our loyalty program is now, and it has helped us gain about $100,000 in margin improvements over our prior loyalty program.

Peter Mezitt, President | Weston Nurseries

Moscow & Pullman Building Supply

BisTrack software has streamlined everything in our business-from receiving and accounts payable, to our entire sales processes. We changed how we process everything. Our receiving, inventory, and accounts payable processes are all referenceable now.
—Brandon Rucker, Intelligence and Inventory Control | Moscow Building Supply

CV Technology

Epicor is the nerve center of our organization. It has enabled us to integrate the activities of the entire company into one centralized  system.
—Mariano Morales, Chief Financial Officer | CV Technology

Axelgaard Manufacturing

“We will always be ahead of the game by having Epicor directly tied into the machinery and everything that goes on here. With Epicor, you will see an immediate impact by being able to produce much more efficiently. Efficiency is one of our biggest drivers, and Epicor is key for enabling that.”
Dr. Jens Axelgaard, chief executive officer | Axelgaard Manufacturing

Ridgefield Supply Company

We realized that we were not getting the information we needed out of that system. Every time we had to research something or look for data, it took a long time and endless work to get little bits of information in order for our  company to run. We ended up selecting BisTrack software because we realized it was a platform that would allow us to get the information we need, exactly when we need it-whether trying a quick SQL query or creating a dashboard that a customer, employee, or manager needs to make a decision. We can now quickly access that data, whether it's emailed, displayed on a smartphone, or on a computer. With BisTrack software we can get that information in a quick and efficient manner.
Michael Sonderman, Operations Manager | Ridgefield Supply Company