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Insights Executive View for Manufacturers Update

Together, we are facing a truly unprecedented situation. The global coronavirus pandemic is impacting all of our families, our businesses, our communities, and our way of life.

At Epicor, our priority remains the health and safety of our employees, their families and our collective communities, as well as all attendees, speakers and sponsors who planned to join us at Insights this year. Due to the rapidly changing environment, and in alignment with best practices as recommended by the CDC and United States Government, we have made the difficult decision to cancel Insights 2020.

Full refunds will be issued over the coming weeks, including the $150 cancellation fee. Anyone who canceled prior to this notice and incurred the $150 cancellation fee will also be issued a full refund.

If you booked your room at the Gaylord through our website or directly with the hotel through our room block, your reservation will automatically be canceled and you will receive notification from the hotel. Please only contact the Gaylord if you booked outside of the Insights room block.

If you have any additional questions, please contact: insights@epicor.com

Thank you for your understanding.

Sincerely,

Steve Murphy, CEO

Epicor Support Services Coverage Statement

Epicor is committed to providing exceptional service in all respects and to ensure that each of our customers is provided with uninterrupted protection during unanticipated events which may affect their business. Part of this promise includes Epicor support services which are provided through service centers located around the world. We have designed these service centers strategically, allowing us to provide overlapping coverage with no disruption in support in the unlikely event of a local outage, whether your service is on-premises or in the cloud. Additionally, Epicor’s online support portal, EpicCare, which is hosted in the cloud, includes built-in failover capabilities which enables our support services to be available 24/7, regardless of an unanticipated local outage.

Should you have any questions or require additional information, please contact your Customer Account Manager or email customers.first@epicor.com