With continued pressure on margins in the distribution and manufacturing sectors, improved customer service is a way to retain customers and increase revenue. Whether your company provides field service or runs an in-house service center, Kinetic field service management solutions can help your business gain better control over:
Manage in-house repairs and basic offsite services or installations with the core service management capabilities of Kinetic.
Manage production and facilities equipment maintenance needs by adding tools designed for maintenance request processing—including planned and ad hoc maintenance.
Track returns and disposition processes across your organization using unique returned materials authorization (RMA) numbers that are part of the core module capabilities.
Dig into field dispatching activities and let field service reps access online knowledge bases, customer field service calls, warranty info, and service contracts with built-in case management tools.
Maintain equipment, optimize customer service, and keep all technicians and support personnel informed with Epicor Service and Asset Management.
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