As a paper and packaging supplier, you need to process regularly scheduled orders, respond when a customer makes an unexpected request, and capture every opportunity to cross-sell accessories or make substitutions. You also need to manage a front counter for customers who want to pick up their own supplies, so Epicor offers software that simplifies how you:

  • Process orders from multiple sources—counter, fax, email, EDI, and online
  • Automate accessory and substitute items
  • Document links to material safety data sheets (MSDS)
  • Identify customer missed buys

Success Stories

“[Prophet 21 has] increased sales in some of my largest lines by about 20 percent. It’s made a huge difference in our cash flow.”

—Charles Kurzweg, President

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“We’ve found that Prophet 21 gives you back 150 percent of what you put in, so it truly pays to know all of its capabilities—our business is better for it.”

Howard Edelman, VP of Marketing

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“Our sales have increased 30 percent since go-live without us having to increase our headcount. We’ve become more efficient in our customer service.”

Rob Simpson, SPS Manager of IT & Communications

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