Improved service and asset management leads to better customer service

With continued pressure on margins in the distribution and manufacturing sectors, improved customer service is a way to retain customers and increase revenue. Whether your company provides field service or runs an in-house service center, Epicor ERP field service management solutions can help your business gain better control over:

  • Contractual obligations
  • Service level agreements
  • Outstanding warranties

Explore Service and Asset Management for Epicor ERP

Service Management

Manage in-house repairs and basic offsite services or installations with the core service management capabilities of Epicor ERP.

Service Contract and Warranty Management

With Epicor Service Pro add contract and warranty management functionality for accurate, timely contract execution—including service level agreements with automatic billing options—and more.

Maintenance Management

Manage production and facilities equipment maintenance needs by adding tools designed for maintenance request processing—including planned and ad hoc maintenance.

Returned Material Authorization

Track returns and disposition processes across your organization using unique returned materials authorization (RMA) numbers that are part of the core module capabilities.

Case Management

Dig into field dispatching activities and let field service reps access online knowledge bases, customer field service calls, warranty info, and service contracts with built-in case management tools.

Epicor Service Pro

Improve enterprise-wide field service management and increase mobile field workforce efficiency with a comprehensive, cloud-based solution that manages all field service activities.

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“Epicor has helped us evolve on how we keep up with our customers and put us in a great position to help us grow as we embrace the future of manufacturing.”
Gary Fruth
CEO, Dalsin Industries