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Epicor Knowledge Mentor

Information Kit

To achieve the best possible ROI for your ERP system, you must ensure that employees are leveraging the solution to its fullest. That’s where Epicor Knowledge Mentor (EKM) comes in. EKM enables you to easily create, deploy, and manage custom training content and documentation unique to your Epicor solution. It simplifies the way you develop and deliver training materials, and provides a set of learning tools and resources needed to support your end users now and in the future.

When users have access to the right learning tools at the right time and in the desired format, they become more productive and are more motivated to use the system as it was intended. Their increased ability to utilize the software leads to fewer potential mistakes, improved ownership of their work—and ultimately, helps improve the investment you made in your Epicor solution.

Discover the benefits of Epicor Knowledge Mentor

  • Improves user adoption and knowledge retention rates
  • Saves on development time and costs for custom education materials
  • Develops standardized training content across the organization
  • Adheres to the primary adult learning styles, which improves knowledge retention
  • Can lessen help desk costs and user errors after the Epicor solution is implemented
  • Serves as an on-going resource for new employees or those changing roles
  • Improves return on the total Epicor solution investment

An Interactive Approach to Learning

The training content guides users through various outputs in how to use the system exactly as it will be configured in their own work environment.

Read: provides user with guides and job aids for reference

Show: demonstrates through simulations how to complete tasks in automated scenarios

Try: allows users to practice with various supports in a nonproduction environment

Test: measures users’ knowledge and provides feedback on performance

In addition, the training content can be translated into over 40 different languages and is easy to access through HTML links that can be downloaded on desktops or mobile devices.