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Eligibility, Guidelines and Judging Criteria

The annual Epicor Customer Excellence Awards are currently on hold due to COVID-19 and the cancellation of live events. We thank all nominees and look forward to communicating as soon as we can about plans for moving forward again.


  • Entries are limited to customers using Epicor software solutions (channel/alliance partners are not eligible)
  • Must be current on Epicor maintenance


  • Customers select program and category in which they are submitting an entry
  • Award entries should include quantitative measures (e.g., cost savings, revenue/profit gains, higher inventory turns, improved employee productivity, improved sales per employee number, ROI), as well as qualitative measures (customer service improvements, strategic/competitive advantage, etc.) to demonstrate the business benefits and impact of the technology
  • By submitting entries, award winners agree to participate in news releases, video and case study interviews, and other marketing materials promoting the award program results

Award entries judged as follows:

  • Complexity of the project – What business areas were impacted by the scope of the project?
  • Clearly stated objectives – Why was this initiative started? What were the deliverables? How was success defined?
  • Overall business impact of the initiative relative to stated goals – What was achieved? How did this compare to the original KPIs?
  • Other facts and circumstances that Epicor in its sole discretion considers relevant to selecting an appropriate winner.