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Get Customers Inspired — A Call to Action for Industrial Machinery and Equipment Manufacturers

of over 460 companies worldwide showed a shift toward customer-oriented initiatives with value-added services playing a vital role in the customer experience. This is especially true for industrial machinery and equipment manufacturers.

The role of ERP appears crucial to improving the customer experience for metal fabrication manufacturers, with leading companies realizing the importance of creating customer-oriented culture and process workflows.

In this paper, IDC Manufacturing Insights provides essential guidance and a call to action for industrial machinery and equipment manufacturers to get their customers inspired and achieve greater customer experience through the use of modern ERP.


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