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Increasing Service Shop Efficiency at the Counter and in the Bay

In recent years, the rising average age of vehicles on the road has presented a valuable opportunity for automotive service providers looking to gain additional business, but thriving high-volume shops face limitations to the amount of work they can take on. Those limitations often are dictated by time - the time required to diagnose a needed repair, generate an estimate, order replacement parts and/or complete the repair.

Service professionals have no control over the number of hours in the day - only how they use them. The good news is that modern technology solutions can have a drastic impact when it comes to how much time is spent on common service-related tasks. One solution is the powerful, web-based Epicor Integrated Service Estimator (ISE) service estimating tool. Implemented by thousands of tire dealerships, oil-and-lube facilities, transmission service businesses, tune-up specialists and general repair shops, the platform enables users to quickly and accurately generate comprehensive repair estimates and source replacement parts from multiple local vendors.

For a limited time, those who rely on ISE to streamline their estimating and parts sourcing processes will have an opportunity to participate in a new sweepstakes promotion. From December 1 through May 31, 2018, Epicor will hold monthly drawings to award a total of 12 professional-grade Innova scan tools to vehicle service businesses using the platform, with each order generated and completed through ISE earning users one free entry. Two scan tools will be awarded each month to randomly chosen winners - one Innova 5160 CarScan PRO for the first-place winner and one Innova 5100 CarScan ABS/SRS for the second-place winner.

This new promotion makes sense for Epicor and Innova on many levels. Not only do both companies share a strong, ongoing commitment to the success of their customers, but, in many respects, Epicor ISE is the service counter equivalent of a high-tech diagnostic tool. Both solutions serve the function of automating what traditionally were manual processes to increase overall shop productivity. Both also facilitate a shop's ability to complete jobs faster and get customers in and out with as little hassle as possible. Not only does this ensure a superior customer experience, but it also gives automotive service shops an opportunity to take on more business.

To learn more about our Epicor ISE solution and the new sweepstakes promotion, contact your Epicor representative.


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