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Navigating the People-Impact of Digital Transformation

January 10, 2018

Even as we hurtle towards a world where robots are common in any kind of workplace, it’s the human element that continues to rank highest on the executive agenda.  In fact many of the CEOs we meet with have plans to hire more employees in the coming year than in the last one. However this enthusiasm to expand is almost always tempered by a significant challenge; most executives rank the availability of key skills as one of the top risks to their business.

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Modernizing Your LBM Software System: Part 2

January 08, 2018

In our last blog post, we talked about the costs of keeping a legacy system and shared the stories of a few lumber and building materials (LBM) businesses that have transitioned to Epicor BisTrack® technology. So, how can you use technology to do all that for you? LBM industries need to become more agileand responsive to growth opportunities through the use of technology. Many dealers have found that balance with BisTrack software. Making fast and informed decisions with real-time information-utilizing data, visible across the entire company, to gain efficiencies, improve profitability, and boost customer service. 

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Distributor Differentiation through Value Added Services – Part 2

December 18, 2017

You’ll recall from Part 1 in this two-part blog series, I began sharing insights from the book I partnered with Tom Gale, editor of Modern Distribution Management magazine to write entitled Standout from the Competition. Through extensive primary research, our book examined how distributors across North America differentiated their firms in various market environments.

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Distributor Differentiation through Value Added Services – Part 1

December 11, 2017

In 2003, I partnered with Tom Gale, editor of Modern Distribution Management magazine to write a NAW/DREF book entitled Standout from the Competition . Through extensive primary research, the book examined how distributors across North America differentiated their firms in various market environments.

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Highlights from the 2017 Epicor LBM User Conference

December 08, 2017

Last month marked the largest Epicor lumber and building materials (LBM) customer conference in our history. The 10th annual Epicor LBM User Conference welcomed more than 500 attendees. The conference presented a "Set Your Course on Growth" message for Epicor BisTrack™ and Epicor LumberTrack™ guests in attendance.

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Increasing Service Shop Efficiency at the Counter and in the Bay

November 30, 2017

In recent years, the rising average age of vehicles on the road has presented a valuable opportunity for automotive service providers looking to gain additional business, but thriving high-volume shops face limitations to the amount of work they can take on. Those limitations often are dictated by time – the time required to diagnose a needed repair, generate an estimate, order replacement parts and/or complete the repair.

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Where to Invest in Digital Transformation

November 08, 2017

In our final post of this series on digital transformation and manufacturing, we look at where manufacturers are and should be investing as they continue their digital transformation journey. Digital transformation is big business—very big business. In today's increasingly competitive global markets, holding on to old processes, siloed systems, and yesterday's way of thinking will make it increasingly difficult for manufacturers to compete.

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Boosting Profitability in the Service Bay

November 02, 2017

Automotive service providers thriving in today’s challenging economic climate often have one thing in common – a drive to pursue continuous improvement. Successful shops are always looking for ways to increase sales and revenue and give customers more reasons to remain loyal.  Shop professionals can see a powerful new solution to this challenge in the Epicor booth at this week’s Automotive Aftermarket Products Expo (AAPEX) in Las Vegas.

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The Evolving Automotive eCatalog How Modern and Future Technologies Facilitate Growth

November 01, 2017

As a leading provider of replacement parts information and related content for the automotive aftermarket, Epicor works diligently to stay ahead of market trends, collaborating with leading parts and service professionals to ensure their needs are being met by current and future iterations of our comprehensive eCatalog solutions. Our most recent accomplishments in this area are on display during this week’s Automotive Aftermarket Products Expo (AAPEX) in Las Vegas.

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Growing Beyond in the Automotive Aftermarket

October 31, 2017

Independent parts distributors and jobbers – who in many cases already are working harder and longer hours to maintain minimal sales growth from year to year – face increased levels of competition and rising customer expectations. Challenges in today’s aftermarket are prevalent, but so are opportunities – and modern technology is the key to unlocking them. Automotive parts distribution businesses of all sizes are looking for ways to free up time and resources to focus on expanding sales and strengthening their bottom line performance.

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Inspiring Speakers and Sponsors Fill Epicor LBM Conference

October 27, 2017

At the 2017 Epicor LBM User Conference attendees will share tactics and ideas with other Epicor LBM customers and product experts as well as seize opportunities to gain hands-on education and explore new strategies for solving business challenges. This year's attendees will also hear firsthand from the following inspiring industry leaders during keynotes and Thought Leadership sessions. Epicor partners will also be in attendance to empower customers to focus on core growth activities and successfully compete in today's marketplace. 

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Beyond the Four Walls

October 25, 2017

The Nobel Prize winning physicist Nils Bohr once famously commented, "Prediction is very difficult, especially if it’s about the future." Those who ply the retail trade can certainly relate. Difficult though it may be, trying to see what the future holds is a significant part of driving retail operations, which, according to WalMart’s CEO, needs “people to lean into the future. At this point, nearly all retailers understand they need to think beyond the traditional four walls of their business, an orientation being driven by rapid consumer change.

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