Digital Commerce Strategies for Manufacturers: Customer Journey Mapping 101

September 11, 2018

Manufacturers focused on growth are finding it by discovering more about their customers’ business problems and providing solutions for them. This opens new opportunities for manufacturers to stand out as the preferred option in a competitive marketplace.


To Scan or Not to Scan

September 06, 2018

I'm always amazed at how varied distributors opinions are towards utilizing bar code scanning in their warehouse operation. Many distributors swear by it, indicating that it’s critical to their business.


Is the Price Always Right?

September 04, 2018

I'm always amazed at the variety of pricing strategies used by distributors. Cost plus, list less, fixed pricing, and the old stand-by, gut-feel - they all have their strengths and weaknesses. But the ultimate goal is finding the “right” price. So what isIs the Price Always Right the right price? The exact dollar amount of the right price is different depending on the perspective. For the customer, the right price is the lowest price. For the distributors, the right price is the highest price. 


Epicor iScala Wins Gold in Best in Biz Awards 2018 International

August 30, 2018

I'm delighted to announce that our business management software solution, Epicor iScala, has been named the gold winner in the Enterprise Product of the Year, Software category at this year's Best in Biz Awards. These awards claim to be 'the only independent global business awards programme judged each year by prominent editors and reporters from top-tier publications from around the world'


As the Bank of England Talks Industry 4.0 and Skills, What Does it Mean for Jobs?

August 28, 2018

Recent technology developments—including advancements in AI, IoT and robotics—all driven by what is known as the Fourth Industrial Revolution (Industry 4.0) have led to speculation in recent years that many industrial jobs could soon become obsolete. Technology developments-including advancements in AI, IoT and robotics-all driven by what is known as the Fourth Industrial Revolution have led to speculation in recent years that many industrial jobs could soon become obsolete. 


Special Order Tracking Gets Easier for Vision Users

August 27, 2018

The phrase "special order" can stir feelings of dread in even the most battle hardened parts professional, as the process of acquiring such components often involves significant time and effort. Epicor hopes to change that with a new feature available.


Who Knew There Were So Many eCommerce Options?

August 27, 2018

As I was doing my holiday shopping this year, I started to think about how often I choose to shop online versus in the retail store. When you discuss eCommerce, people immediately think of a web storefront. But for many distributors there are several different aspects for offering an eCommerce omni-channel. Let’s look at a few.


Brought to You by the Letters E and U

August 20, 2018

When designing educational materials that are primarily absorbed via video, which is precisely what I do all day every day, it pays to return to my roots – to some of my earliest learning experiences – to a big name in education. Kermit the Frog of Sesame Street. The basic idea behind dual coding is that there are two separate brain pathways for encoding information into memory, one verbal and one visual.


Innovative New Epicor PartExpert GFX eCatalog Interface

August 17, 2018

The automotive aftermarket continues to evolve at a rapid pace, but if there’s one constant truth among all the changes it’s this—when it comes to automotive parts, a picture is worth 1,000 words. But what about a picture that you can click on for a deeper look at the individual components that make up the part?


Do Brick and Mortar Retailers Have Better Pricing Than Amazon?

August 14, 2018

It's a common knowledge that online shopping is easy and convenient. But despite the robust mobile applications, eCommerce capabilities, and other technology advancements, consumers still embrace the tactile experience offered by brick-and-mortar shops. Take Amazon, the world-renowned online mega store. Most Americans believe Amazon's prices are lower than any other retailer.  


From a Production-Driven Business Model to a Buy-and-Sell Model

August 13, 2018

Established family-owned businesses often have challenges with adopting new technologies to meet customer demands. Weston Nurseries, a fourth-generation lawn and garden business, was faced with these challenges: tracking inventory and customer relationship management. Their old system was no longer practical for the company's business needs. 


Epicor Returns as Title Sponsor of AWDA

August 06, 2018

Over the course of its 70-year history, the Automotive Warehouse Distributors Association (AWDA) Business and Education Conference has played a major part in boosting communication and collaboration among distributors and their key suppliers—one of the primary reasons why Epicor supported the 2017 conference as its first-ever title sponsor.