Order Management for Prophet 21


Simplify Customer Orders

Whether orders are entered at the counter, remotely via a mobile device or laptop, or online by the customer, with the Order Management solution, information goes directly into your system for fast order processing. With the built-in ability to suggest accessory items and substitutions, you can grow your margins and add value for your customers.


“Everybody was scared at the beginning of the Prophet 21 implementation—then they then they saw how much easier it made their jobs. Now they would never go back!”

Tammy Brooks
Systems Administrator | Gericare Medical Supply, Inc.

Order Entry

Prophet 21 enables you to complete the entire order entry process from one screen. It also enables:

  • Price and availability requests
  • Quote conversion
  • Release schedules/blanket orders
  • Multiple location processing
  • Integrated credit card processing
  • Web-based order entry
  • Front-counter sales
  • PDA order entry
  • Non-stock item creation
  • Unlimited item information
  • Accessory items
  • Multi-search functionality
  • Substitutions
  • Expected item-receipt date
  • Kitting/light manufacturing
  • View of customer past orders and quotes
  • Multiple ways to classify orders
  • Date-sensitive
  • Lot billing
  • Service and repair

Epicor Quick Ship Software

Epicor Quick Ship Software  processes shipping transactions seamlessly by communicating with carriers, calculating freight amounts, and printing carrier labels—all within your Prophet 21 solution.

Pricing Management

Prophet 21 enables sophisticated multi-level pricing with capabilities for:

  • Complex pricing matrix
  • Strategic pricing
  • Contact/job-based pricing
  • Promotional pricing
  • Second-pass discounting
  • Changes and exceptions
  • Return good authorization
  • Sales analysis

Customer Relationship Management

Prophet 21 CRM streamlines the order management process with features that allow you to:

  • Track prospect and client information
  • Integrate contacts with fax and e-mail
  • Prepare labels and envelopes
  • Generate targeted mailing lists
  • Create and follow up on tasks
  • Look up customers in multiple ways
  • Access key information from one screen

“Our sales managers love that the CRM functionality allows them to see performance, opportunities, etc., all in one report or portal...The top sales manager is the biggest advocate. Prophet 21 saves him hours of preparation time in collecting data.”

Vicki Hafele
Chief Financial Officer | Duncan-Parnell Inc.

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Becoming a Digital Distributor

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