The standards of excellence we’ve built for 50 years are in place, and we have an unfaltering commitment to your business during any disruptions caused by COVID-19.
The team at Epicor is closely monitoring news about COVID-19 and we recognize the impact it’s having on all aspects of your personal and professional lives.
We are managing the situation with a business continuity strategy that ensures the continuation of critical services to our customers across the globe.
Our top priority is, and will always be, your success.
We hope that all of you and your families are doing well during this difficult time. Check this page for relevant updates or contact us at customers.first@epicor.com with your questions.
Sincerely,
Steve Murphy | CEO, Epicor
Our cloud solutions are engineered for high reliability, and we are confident they will continue to deliver the level of uptime and performance your business requires. For those interested in moving to the cloud, we have new pricing solutions available.
Our customer support team is well positioned to assist you 24/7, and that continues during these disruptions. From online educational through Epicor University resources to personal communication, we are working harder than ever to provide you with the help you need.
We are constantly thinking about how we can best support you and your business. To help, Epicor is pleased to offer new deferred and extended payment options through our financing partners. Contact your Customer Account Manager for more information.
Epicor’s Customer facing Staying COVID-19 Secure Declaration Form is available for download from the link below.
DownloadEpicor Risk Assessment addressing the risks of COVID-19
DownloadEpicor is well-equipped to provide the same level of support to your business during the COVID-19 event. No matter what Epicor solutions or services you have, our support team is will continue to provide the support you need through normal channels.
Epicor cloud solutions are engineered for high availability, are managed by globally redundant teams, and will continue to deliver the level of uptime and performance your business requires.
To promote the safety of our employees and their families, Epicor invoked its work from home (WFH) policies across the globe. Employees have WFH technology to serve your needs without disruption.
Our customer support team has collected resources tailored to your specific product, industry, and implementation in our EpicCare portal. In the News & Announcements column within EpicCare, each customer will find an alert directing them to the “Customer Business Continuity Master Note” which is a conglomeration of best practices and selected key notes to help. Find these resources and more by logging into the EpicCare portal.
Due to the rapidly changing environment, and in alignment with best practices as recommended by the CDC and United States government, we made the difficult decision to cancel Insights 2020. Full refunds will be issued over the coming weeks. You can learn additional information about refunds and hotel cancellations here, or send additional questions to insights@epicor.com.
We do not anticipate any interruptions. For your security and protection, Epicor has service centers across the globe that provide overlapping coverage with no disruption in support in the unlikely event of a local outage. The EpicCare support portal is hosted in the cloud and has built-in failover capabilities with 24/7 support services
As the current situation evolves, be confident that we are here to help you maintain a robust business continuity strategy that ensure the delivery of critical services across the globe, while also abiding by government guidelines and travel restrictions. Our global Professional Services team, comprised of more than 850 consultants, can adjust your type of service, either on-site or remote, with little to no disruption on your project. Regardless of the implementation delivery method you choose, we are committed to keeping implementation schedules on track and providing you as much flexibility as possible. To inquire about proceeding with a remote delivery or for any questions regarding your project’s schedule, contact your Customer Account Manager (CAM) or email customers.first@epicor.com.
Epicor’s cloud solutions are engineered and operated to ensure the continuous availability and security of customers’ data. All data storage devices are highly redundant. Data backups are conducted daily and replicated to geo-distant locations, plus industry-standard data security tools and best practices are employed. In addition, our global cloud operations teams have been repositioned to work from home, and are well-equipped to continue delivering the uptime and performance your business requires during the COVID-19 event.