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Supporting Your Business Through COVID-19

The standards of excellence we’ve built for 50 years are in place, and we have an unfaltering commitment to your business during any disruptions caused by COVID-19.

A Letter to Our Customers


The team at Epicor is closely monitoring news about COVID-19 and we recognize the impact it’s having on all aspects of your personal and professional lives.

We are managing the situation with a business continuity strategy that ensures the continuation of critical services to our customers across the globe.

Our top priority is, and will always be, your success.

We hope that all of you and your families are doing well during this difficult time. Check this page for relevant updates or contact us at with your questions.


Steve Murphy | CEO, Epicor

Cloud Reliability

Our cloud solutions are engineered for high reliability, and we are confident they will continue to deliver the level of uptime and performance your business requires. For those interested in moving to the cloud, we have new pricing solutions available.

Help When You Need It

Our customer support team is well positioned to assist you 24/7, and that continues during these disruptions. From online educational through Epicor University resources to personal communication, we are working harder than ever to provide you with the help you need.

A Partner in Business

We are constantly thinking about how we can best support you and your business. To help, Epicor is pleased to offer new deferred and extended payment options through our financing partners. Contact your Customer Account Manager for more information.


Staying COVID-19 Secure Documents

Epicor’s Customer facing Staying COVID-19 Secure Declaration Form is available for download from the link below.  


COVID-19 Risk Assessment for UK Offices

Epicor Risk Assessment addressing the risks of COVID-19


Frequently Asked Questions