Epicor iScala Wins Gold in Best in Biz Awards 2018 International

August 30, 2018

I'm delighted to announce that our business management software solution, Epicor iScala, has been named the gold winner in the Enterprise Product of the Year, Software category at this year's Best in Biz Awards. These awards claim to be 'the only independent global business awards programme judged each year by prominent editors and reporters from top-tier publications from around the world'


As the Bank of England Talks Industry 4.0 and Skills, What Does it Mean for Jobs?

August 28, 2018

Recent technology developments—including advancements in AI, IoT and robotics—all driven by what is known as the Fourth Industrial Revolution (Industry 4.0) have led to speculation in recent years that many industrial jobs could soon become obsolete.


What is Customer Centricity?

August 07, 2018

Search for the definition of "customer centric" or "customer centricity" and the results will mostly fall into two broad, interrelated but distinct categories. These could be labelled “not all customers are created equal” and "the intended customer experience".


The Importance of Food Traceability Six Steps to Help Prepare for the Inevitable

August 01, 2018

In the last ten years or so, the world has become more health and safety conscious with much greater focus on the nutritional and allergen content of our food. As a result, legislation on traceability and product labelling has become more complex and onerous.


What is the Impact of GDPR on Customer Feedback?

July 31, 2018

GDPR stands for General Data Protection Regulation. It is a legal framework that sets guidelines for the collection and processing of personal information of individuals within the European Union (EU). The regulation came into effect on May 25th, 2018. Prior to GDPR coming into effect a lot was written and posted online about what it would mean with respect to collecting feedback from customers. 


How iScala can Help you Assure Regulatory and Legal Compliance Across Borders

April 18, 2018

Business today is global, and becoming ever more so. For companies that want to grow, there is often no option but to expand across borders, but many companies find this daunting. That is understandable. Each new territory brings with it regulations and laws that must be complied with. 


Southco Gets Fit for Industry 4.0 Growth

January 15, 2018

In his Autumn Budget speechChancellor, Philip Hammond said he wanted the UK to become a hub of enterprise and innovation.  He announced investment of over £500m in a range of transformative technologies from Artificial Intelligence (AI)to 5G and full fibre broadband to 'form the backbone of the global economy of the future.'


Supporting Positive Growth for Merchants with Business Analytics

September 13, 2017

The latest available monthly figures (May) from the Builders Merchant Building Index (BMBI) shows positive growth in the market, particularly in the landscaping sector where sales were spurred on by warm weather. Taking advantage of these customer trends are important and having accurate business intelligence on stock, sales, and margins helps merchants provide great service and great offers while maintaining healthy profit margins.


Partners Recognised for Excellence at Momentum 2017

August 07, 2017

Partners from across the globe braved the tropical desert heat of Dubai to attend this year's Epicor Global Partner Summit. The summit culminated in the presentation of the Epicor 2017 Partner Excellence Awards which recognise partners in Europe, the Middle East, Africa, and Asia Pacific for their continued success and achievements in supporting Epicor solutions. 


Traceability Should be Easy

August 02, 2017

[Following on from The Impact of Paper Records on a Consumer]

Food traceability is not a simple problem and can potentially have disastrous outcomes for everyone in the supply chain, from producer to consumer. Yet we still allow paper to dominate as the source of information. The crux of the problem is that paper does not control anything. It is just a written record, there's no validation, and no contro


Servitization and the Customer Service Supply Chain—the View From a Primary Supplier

August 01, 2017

I ended my "Servitization and the customer service supply chain" article with a commitment to follow the chain from a primary supplier through to the consumer and then share with you what I've found. To recap, the questions I am interested in getting answers to include: are manufacturing businesses using customer experience to differentiate themselves? If they are, how are they doing this, and how are they impacted by the customer service they receive from their suppliers?


The Impact of Paper Records on a Consumer

July 21, 2017

[Following on from The Impact of Paper Records on a Retailer]

For the consumer it's relatively simple. Shoppers continue to scrutinize products based mostly on their fat, salt and sugar content. They rarely concern themselves about the risks of food safety until it affects them personally. Should they be worried? Well, as a person who spends the majority of his life understanding how the producers work and control their product's quality, the answer is probably not.