What is the Impact of GDPR on Customer Feedback?

July 31, 2018

GDPR stands for General Data Protection Regulation. It is a legal framework that sets guidelines for the collection and processing of personal information of individuals within the European Union (EU). The regulation came into effect on May 25th, 2018. Prior to GDPR coming into effect a lot was written and posted online about what it would mean with respect to collecting feedback from customers. 


How iScala can Help you Assure Regulatory and Legal Compliance Across Borders

April 18, 2018

Business today is global, and becoming ever more so. For companies that want to grow, there is often no option but to expand across borders, but many companies find this daunting. That is understandable. Each new territory brings with it regulations and laws that must be complied with. 


Southco Gets Fit for Industry 4.0 Growth

January 15, 2018

In his Autumn Budget speechChancellor, Philip Hammond said he wanted the UK to become a hub of enterprise and innovation.  He announced investment of over £500m in a range of transformative technologies from Artificial Intelligence (AI)to 5G and full fibre broadband to 'form the backbone of the global economy of the future.'


Supporting Positive Growth for Merchants with Business Analytics

September 13, 2017

The latest available monthly figures (May) from the Builders Merchant Building Index (BMBI) shows positive growth in the market, particularly in the landscaping sector where sales were spurred on by warm weather. Taking advantage of these customer trends are important and having accurate business intelligence on stock, sales, and margins helps merchants provide great service and great offers while maintaining healthy profit margins.


Partners Recognised for Excellence at Momentum 2017

August 07, 2017

Partners from across the globe braved the tropical desert heat of Dubai to attend this year's Epicor Global Partner Summit. The summit culminated in the presentation of the Epicor 2017 Partner Excellence Awards which recognise partners in Europe, the Middle East, Africa, and Asia Pacific for their continued success and achievements in supporting Epicor solutions. 


Traceability Should be Easy

August 02, 2017

[Following on from The Impact of Paper Records on a Consumer]

Food traceability is not a simple problem and can potentially have disastrous outcomes for everyone in the supply chain, from producer to consumer. Yet we still allow paper to dominate as the source of information. The crux of the problem is that paper does not control anything. It is just a written record, there's no validation, and no contro


Servitization and the Customer Service Supply Chain—the View From a Primary Supplier

August 01, 2017

I ended my "Servitization and the customer service supply chain" article with a commitment to follow the chain from a primary supplier through to the consumer and then share with you what I've found. To recap, the questions I am interested in getting answers to include: are manufacturing businesses using customer experience to differentiate themselves? If they are, how are they doing this, and how are they impacted by the customer service they receive from their suppliers?


The Impact of Paper Records on a Consumer

July 21, 2017

[Following on from The Impact of Paper Records on a Retailer]

For the consumer it's relatively simple. Shoppers continue to scrutinize products based mostly on their fat, salt and sugar content. They rarely concern themselves about the risks of food safety until it affects them personally. Should they be worried? Well, as a person who spends the majority of his life understanding how the producers work and control their product's quality, the answer is probably not. 


The Impact of Paper Records on a Retailer

July 07, 2017

[Following on from The Impact of Paper Records on a Food Producer]

Retailers are the face of food quality to the consumer. We all remember a product being removed from a shelf in a supermarket and the newspaper headlines from a major recall. Do we remember the producer's name? The answer is most likely not. So retailers are continuously checking and auditing their food suppliers. Although, with the number of product lines now stocked it is an almost impossible task. 


Epicor Awarded Membership of the Sheffield Chamber of Commerce

July 07, 2017

Epicor Software Corporation, a global provider of industry specific enterprise software solutions to promote business growth, is delighted to have been awarded membership of the Sheffield Chamber of Commerce (SCOC). Established in 1857, the SCOC is a membership organisation that supports, connects and grows local business in the Sheffield region. Its aim is to ensure that decisions made by local and central government are in the best interests of Sheffield's businesses and the region as a whole. Commenting on the recent membership award and plaque presentation, Chris said, "Epicor is delighted to have received this honour from the SCOC."


Many Food Safety Numbers are Still Recorded on Paper

June 20, 2017

Why, in this day of smart devices, tracking technologies and internet connected 'things', do we still rely on people writing numbers down on sheets of paper when it comes to food tracking and traceability? Take a simple food company producing products for a variety of retailers. Each product contains multiple ingredients and is likely to go through multiple stages of processing. Ingredients arrive on pallets, batch numbers are recorded and labels written and stuck on the packages to be cross referenced to the supplier batch references. The ingredients are then stored, picked and moved into production. Batch numbers are recorded again as they are moved and used.


The Impact of Paper Records on a Food Producer

June 16, 2017

[Following on from Many Food Safety Numbers are Still Recorded on Paper]

Inevitably, control of food quality and traceability rests solely with the producer. Often retailers punish producers who fail to deliver on traceability with fines, exclusion from range reviews and, ultimately their removal as a supplierGiven the consequences of failing an audit or causing a recall, it astounds me that paper is still one of the most common ways of recording traceability. Producers are under pressure from retailers regarding traceability, and rightly so. They have to suffer the audit and demonstrate their competence in proving traceability.