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Epicor Virtual Agent (EVA)

An intelligent, voice-activated agent designed to simplify daily tasks

Artificial Intelligence Meets ERP

Simplify and automate with Epicor Virtual Agent (EVA). EVA can answer questions about your data with helpful visuals, and perform routine tasks to save you time and effort.

Kinetic (new name for Epicor ERP) users can try EVA now, and start:

• Asking questions and getting instant answers
• Streamlining routine tasks like quoting and scheduling
• Receiving targeted recommendations and suggestions based on your data

Fact Sheet (Manufacturing)

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EVA Capabilities

Voice Recognition

EVA’s conversational user interface (UI) is based on natural language processing.

Active Learning

The more you speak to EVA, the better it will work for you. EVA learns from you and your data to deliver better insights over time.


The EVA app runs on your Android™ or iOS™ devices or your Kinetic web application.

EVA for Manufacturers

EVA solves problems today for manufacturers, while laying a strong foundation for intelligent technologies that will integrate with their Epicor system, starting with Microsoft Azure AI Services.

Using the bots and natural language processing available in EVA provides quick navigation in your Kinetic system and accelerates the pace of your business. Easy access via your iOS or Android devices lets you make decisions quickly with information at your fingertips.

EVA’s modern interface, borrowed from consumer technology, will attract the next-generation of workers to your company, and when your new workers start, they can start interacting with the Kinetic system right away, with very little onboarding.

Download Fact Sheet

Introducing EVA, the Epicor Virtual Agent for Kinetic

EVA for Distributors

Introducing EVA Epicor Virtual Agent for Prophet 21

With Prophet 21, EVA helps outside sales representatives retrieve product, price, and availability information—instantly.

Creating a quote on a mobile device while meeting with a customer has never been easier. This time-saving process is powered by EVA’s conversational user interface (UI) based on natural language processing.

Download Fact Sheet
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