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Phocas and Epicor Data Analytics Receive 28 Top Rankings in BARC’s The BI Survey 18

The BI Survey 18 is the largest and most comprehensive survey of BI end users with more than 3,000 people responding to detailed questions about their use of BI tools and solutions. In this year's survey, 36 products were evaluated across 30 KPIs. The Epicor EDA application received perfect scores (10 out of 10) and was the top ranked vendor in all of its peer groups in the following KPIs: project success, price-to-value, recommendation, ease-of-use and visual analysis. For a complete summary of how the EDA application performed in The BI Survey 18, download our highlights here.

"The combined Phocas and Epicor EDA application continues to outperform the perceived leaders in many categories in the BI software space by focusing on what has driven our growth: a passion for making powerful, flexible, and user-friendly business intelligence to fit all skill levels of users,” said Elizabeth Vanture Cain, senior manager, product marketing, Epicor Software. "The results of this year's BI Survey are incredible and once again validate the efforts of our team that works hard to meet the needs of our global customer base. Being among the leading vendors in customer satisfaction, customer experience, ease of use, and vendor support matters when it's coming from the people that matter the most."

Among the key takeaways from the survey are the following:

  • 91 percent of surveyed users would definitely recommend the Epicor EDA application
  • 59 percent of surveyed users chose EDA because of its fast query performance, compared to 29 percent for the average BI tool
  • 63 percent of surveyed users chose EDA because of its ease of use for report designers compared to 34 percent for the average BI tool
  • 66 percent of surveyed users report no significant problems in the use of EDA compared to 39 percent for the average BI too

"If we've learned anything since we've been doing The BI Survey, it's that BI products that are easy to use, drive successful projects, deliver on the promised business benefits and are affordable to use, are usually the most highly recommended and highly rated products in our survey,” said Dr. Carsten Bange, CEO of BARC. “Where EDA has ranked is telling of its commitment to the customer experience and making data analytics simple and accessible for everyone across the organization."

The BI Survey 18 was conducted by BARC from February 2018 to June 2018. In total, 3,045 respondents worldwide answered a series of questions about their BI software. The survey offers a comparison of 36 leading business intelligence tools across 30 different key performance indicators, including project success, customer satisfaction and price to value. For more information, go to https://www.bi-survey.com/