Industry Insights Report 2022

Examining Customer Experience at Every Stage of the Journey to Cloud

The focus of our annual research is on the journey to cloud ERP and what businesses experience at every stage of technology adoption. From first contact with an ERP provider and evaluating a solution’s fit, to onboarding, go-live, and ongoing support. With most businesses running on a hybrid of cloud and on-premises solutions, we wanted to understand their most important needs as they take on digital transformation.

The results reveal the most up to date picture of where cloud ERP adoption is today—and where it needs to go tomorrow.