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Townsend Building Supply

Townsend Building Supply has big plans to grow, and see BisTrack as an integral tool to support their strategic efforts to centralize common functions, improve cash flow and asset utilization, and gain efficiencies throughout the operation. “I had a 'eureka' moment during a planning session,” says Michael Townsend, Vice President at Townsend Building Supply. “I realized that if we were serious about our long term plans, we needed software that would support us in the long run. That's why we went with BisTrack.”

We made the right decision going with BisTrack software. It's an investment that is going to pay off.

Turner Townsend
Vice President | Townsend Building Supply

Support for added branches and manufacturing

“We liked BisTrack. It had everything all in one,” Townsend continues. “We were confident that we wouldn't have to worry about upgrading in another five or six years because we had outgrown a cheaper product.” Townsend's plan is to grow by adding new branch operations, new customers, and new product and service offerings. They acquired two branch locations in 2009 and in 2011, within a month of BisTrack go live, Townsend acquired a truss plant. “At that point, I was really glad we went with BisTrack,” says Townsend. “BisTrack has everything that we needed to add manufacturing to our business. I have a feeling I would have regretted it if I had not gone with BisTrack.”

Working faster and smarter

Less than four months after going live, Townsend says he saw their investment in BisTrack starting to pay off, and Townsend continues to see significant efficiency improvements.

“We made the right decision going with BisTrack and SecureHosting. It's an investment that is going to pay off.”
Turner Townsend, Vice President

“The first thing we've noticed is a huge reduction in paper,” he remarks. “We use the signature pad so that when we print an invoice, it's also our signed collection note. And in purchasing we've gone down from three pieces of paper to one. Our Accounts Payable staff says they're getting their jobs done a lot quicker now. They're not spending near as much time processing all that paperwork,” Townsend adds. “I'm already looking at ways I can shift work around to utilize those employees in other ways to, hopefully, improve efficiencies in other departments.”

“We're also using BisTrack for work orders and scheduling in the truss plant. Invoicing and pricing are much more efficient,” says Turner Townsend, Vice President. “The integration with our truss design software and the use of BisTrack's suggested orders provide a good system to forecast inventory needs and improve inventory control.”

“Journey Planner is really going to help with delivery efficiency and communication throughout the company,” says Turner Townsend. “Centralized delivery planning will cut down on phone calls and miscommunication.”

Familiar Windows platform empowers staff

Michael Townsend says he sees employees empowered by the familiarity of the Windows®-based user interface. “My credit manager's job is a whole lot easier,” says Townsend, explaining that she uses BisTrack's Outlook® integration to communicate with customers on her AR Aging Smartview. “She knows who she needs to write letters to. It takes her about five seconds to pick the letter, add the address and details, right click, and the letter prints.

“We really liked the very tight integration with the Windows platform,” he continues. “Other pieces of software say they're compatible and they're integrated with Windows, but BisTrack is the only one I've seen that really is. We saw the things that BisTrack did that aren't possible with other pieces of software.”

Townsend acknowledges they're only just beginning to see some of the benefits that come from BisTrack's easy access to data. “We want to become more efficient at managing our customers, our employees and our sales staff. I think we'll be mining more and more data in the coming years.”

Strategic plans for growth and profitability

Having BisTrack hosted has freed up Michael Townsend's time and relieved some worries so that he can direct his attention to strategic endeavors. “75% of my headaches are gone,” he says.

Having experienced some quick returns from the use of BisTrack, Townsend is now focusing on tighter control of margins and inventory turns, centralizing and optimizing functions common to all branches, and integrating value-added services to contribute to profitable growth. “We made the right decision going with BisTrack and SecureHosting,” says Turner Townsend. “It's an investment that is going to pay off.”

About Epicor

Epicor Software Corporation is a global leader delivering business software solutions to the manufacturing, distribution, retail, and service industries. With more than 40 years of experience, Epicor has more than 20,000 customers in over 150 countries. Epicor solutions enable companies to drive increased efficiency and improve profitability. With a history of innovation, industry expertise, and passion for excellence, Epicor inspires customers to build lasting competitive advantage. Epicor provides the single point of accountability that local, regional, and global businesses demand. For more information, visit

Townsend Building Supply - Business Performance Insights With Epicor Bistrack

Company Facts

Location: Enterprise, Alabama

Industry: Lumber and Building Materials

Sales Profile: 70% Contractor, 30% Retail

Number of Locations: 4 branches, 1 truss plant

Web site:


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