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Get Customers Inspired — A Call to Action for High-Tech Manufacturers

An IDC Manufacturing Insights White Paper

An IDC survey of over 460 companies worldwide showed a shift toward customer-oriented initiatives with value-added services playing a vital role in the customer experience. This is especially true for high-tech manufacturers.

The role of ERP appears crucial to improving the customer experience for metal fabrication manufacturers, with leading companies realizing the importance of creating customer-oriented culture and process workflows.

In this paper, IDC Manufacturing Insights provides essential guidance and a call to action for high-tech manufacturers to get their customers inspired and achieve greater customer experience through the use of modern ERP.


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