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Common Misconceptions on Cloud-Based Software

Software as a Service (SaaS) - commonly referred to as 'the cloud' - offers financial, implementation, and operational benefits for today's distribution (and manufacturing) organizations. This is why it should come as no surprise that Gartner forecasts sales of cloud application services are expected to grow by 20.3% to $37.7 billion in 2016.

Why then are some executive decision-makers and IT professionals still apprehensive about moving forward with cloud-based software? 

In my experience, that apprehension is the result of two common misconceptions: first is the idea that the cloud is somehow less secure than an on-premises or hosted deployment and more vulnerable to an attack. The second idea is that an organization's data would be compromised or lost in the event of a disaster. Let's examine both scenarios.

"Is the cloud secure?"

The short answer: yes - absolutely. 

The long answer: No system is perfect, but companies simply cannot compete without modern technology, and with any technology comes a certain amount of risk. That being said, the cloud is arguably more secure than the alternative. An article from Information Age states, "…both do as good a job as they can to protect from attacks. But in terms of human risk, which is often the most damaging of all, employees with potentially malevolent intentions will find it more difficult to locate certain data in the cloud.” 

At Epicor, cloud clients are deployed in one of our global data centers, all of which conform to global policies regarding application security and client data management, offering robust in-application and external security processes. Furthermore, Epicor offers service level agreements that guarantee uptime, assuring customers of system availability. And finally, we take responsibility for all upgrades, ensuring that the system is always running on up-to-date hardware and on the latest version. This means your investment is secure, accessible, and cutting-edge. 

"Is my data protected?"

The short answer: yes - absolutely. 

The long answer: In a cloud deployment, Epicor's development and support teams control the entire environment, which gives them a high level of visibility and enables better, faster service. It also means an organization's data is almost like a separate entity removed from its physical location. Even if your warehouse is compromised, your data will remain unharmed and secure.

You may be asking yourself, “What if Epicor's facilities are compromised?” Great question. Epicor's cloud data management model is built upon multiple layers of data protection, including a system of “production” data centers and backup centers. Each center is geographically separate and provides multiple levels of system and data redundancy, providing our users with peace of mind that just doesn't exist in an on-premises deployment. Again, the cloud is arguably more reliable than the alternative.

"I'm still not convinced."

Of course, every organization is different - what might be the perfect solution for one company could fail to meet the needs of another. Some decision-makers have shown interest, but want to wait just a little while longer before fully committing to a cloud solution. This is why Epicor believes in choice. Though we are proud to be a cloud-first software provider, we will continue to offer our solutions on-premises and in hosted deployments for the foreseeable future - and we will support companies that choose another deployment option long after. 

However, if you are ready to consider a cloud solution, check out “The Top 10 Reasons Epicor Clients Choose the Cloud,” a white paper examining the business advantages that come with using cloud-based software, or better yet, contact us today for more information. 

Posted by Michael Lovelace, Director of Business Development, Distribution Group


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