Data Integration the Biggest Challenge Facing Australian Distribution Practices

SYDNEY, Australia, October 30, 2014

Australian Research Report Identifies Opportunities for Improved Automation

SYDNEY, Australia, 30th October, 2014 -- A recent study of more than 300 IT and business decision-makers has highlighted the biggest distribution challenges and opportunities facing Australian businesses. The independent research report From Business Processes to Product Distribution, commissioned by Epicor Software Corporation, a global leader in business software solutions for manufacturing, distribution, retail and services organisations, and produced by IT research firm, Telsyte, was based on a survey of Australian organisations with more than 20 employees.

According to Telsyte Senior Analyst, Rodney Gedda, "The perennial challenge of data integration is alive and well within the distribution process as most organisations cite this as the number one factor hampering their capability. With better data integration comes better automation and decision making."

The survey findings also suggest Australian businesses have an opportunity to improve existing distribution processes. "Unfortunately, nearly half of all organisations with existing distribution processes do not have the software or enterprise resource planning (ERP) system capable of effectively managing it," Gedda says. "The time is right to explore automated distribution management options. CIOs should take a close look at what types of products and services they are distributing and the potential for process improvement might be profound."

Key findings from the report include:

  • 65% of organisations cite data processing and integration as hampering distribution capability with nearly half claiming their existing software and ERP is not suitable for distribution.
  • Nearly two-thirds of enterprises have some form of distribution process, involving products or services.
  • More than 80% of organisations have at least some problem with product or service distribution.
  • More than 50% of CIOs in organisations with distribution processes believe better distribution would increase revenue and optimise business processes with a further 38% citing reduced operating costs.

The findings suggest that distribution practices, while prolific, do not garner the same attention by IT and business leaders as other high-profile business processes like customer relationship management (CRM) and mobile enablement. Gedda believes there is an underlying opportunity in strengthening these weaknesses. "More than half of the CIOs that took place in the study believe improved distribution can increase revenue so the bottom line can be the winner with better distribution management."

"There are many complex challenges facing Australian businesses but we believe there are genuine opportunities to increase efficiencies to out-dated distribution processes," said Craig Charlton, general manager, Asia Pacific for Epicor. "We are starting to see a greater focus on distribution as business models evolve in areas like trade and manufacturing, however, many companies are still yet to realise the benefits of adopting an advanced ERP system."

About Epicor Software Corporation

Epicor Software Corporation is a global leader delivering inspired business software solutions to the manufacturing, distribution, retail and services industries. With over 40 years of experience serving small, midmarket and larger enterprises, Epicor has more than 20,000 customers in over 150 countries. Epicor enterprise resource planning (ERP), retail management software, supply chain management (SCM), and human capital management (HCM) enable companies to drive increased efficiency and improve profitability. With a history of innovation, industry expertise and passion for excellence, Epicor provides the single point of accountability that local, regional and global businesses demand. The Company's headquarters are located in Austin, Texas, with offices and affiliates worldwide. For more information, visit .

Follow Epicor news on Twitter @Epicor

# # #

Epicor and the Epicor logo are trademarks of Epicor Software Corporation, registered in the United States and other countries. Other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Epicor Software Corporation.


Matt Levett
Marketing Manager, A/NZ Epicor Software Corporation
+61 2 9927 6214