New Epicor Community Care Solution to Power In-Home Services for Aged Care Providers

The Australian population is ageing, government funding for home care has increased, and more Australians prefer to remain in their homes as they age. As a result, the need for in-home services delivered by aged care providers is growing.

Based on current demographics and customer demand, it’s anticipated that in the next two decades, more services will be provided in people’s homes and in independent living facilities, than in traditional nursing homes. Demand from home care will be further increased due to policy changes as well from care recipients, where research shows that ageing ‘in place’ is the most positive approach for longevity and quality of life.

“Due to changing market requirements, there is a growing demand from aged care providers for a solution that simplifies the work of managing field staff and providing the best available care to the elderly, in the comfort of their own home. Aged care providers need powerful technology that lets them deliver high-quality care to their clients, through better workforce management, resource allocation, and talent acquisition and retention,”
Greg O’Loan
Regional vice president, ANZ, Epicor.

“Due to changing market requirements, there is a growing demand from aged care providers for a solution that simplifies the work of managing field staff and providing the best available care to the elderly, in the comfort of their own home. Aged care providers need powerful technology that lets them deliver high-quality care to their clients, through better workforce management, resource allocation, and talent acquisition and retention,” said Greg O’Loan, regional vice president, ANZ, Epicor.

“To meet this need, Epicor has added Epicor Community Care to its industry-specific Epicor Senior Living Solution (SLS) platform. This new solution aligns with the Epicor mission to provide a fully-integrated and holistic software system for all the needs of the aged care industry, including providers and clients.”

The Epicor Community Care—part of Epicor SLS—is delivered through the cloud and hosted in Australia. It meets all privacy and legislative requirements while providing a simple-to-use, mobile-ready way for organisations to manage field staff, and for field staff to manage the actions they take. The solution covers every aspect of in-home or community care, from identification to closure, and can be used on any compatible device.

Key to this is rostering, which goes far beyond simply ensuring enough people are on shift at any given time. Epicor Community Care lets aged care providers generate visits and services based on client preferences, in a client-centric approach. It helps staff use resources according to their availability and expertise, and enables organisations to schedule the right resources based on location, skills, availability and client need.

“The interaction between care worker and client is instrumental in providing good outcomes. Making sure clients get the services they need, when they need them, from their preferred supplier can make a huge difference to the quality of care experienced by the client. This solution gives aged care providers additional control to allow for better outcomes. For example, if clients are more receptive to a particular care provider, then it makes sense to schedule that provider to attend to that client as much as possible. This means the client will have a better experience and be more likely to take their medications as directed. Or, if a client suffers from diabetes, then the aged care provider can roster workers who are highly experienced in caring for older people with diabetes, helping them to better manage their condition,” continued O’Loan.

From individual providers perspectives, Epicor Community Care makes their job easier. It gives them a clear view of their jobs for the day, and allows them to accept, progress, enter case notes, and complete jobs on a compatible mobile device anywhere and at any time. Moreover, they can use the in-built maps to get directions to the client address and easily stay in touch with the office at all times.

This functionality is provided through the Epicor partner, JCurve Solutions, and its Riyo solution. Tightly integrated into Epicor SLS, Riyo helps organisations scale their business to meet demand through more efficient resource management.

“This solution not only supports aged care providers in adding in-home or community care services to their portfolio, but it also helps them move to the cloud,” said O’Loan. “Cloud-based solutions hosted in Australia can add agility and efficiency to organisations. Importantly, the integrated Epicor SLS solution provides consolidated reporting and a single source of truth, which can help organisations make better decisions and be more efficient and competitive.”

“With an integrated customer relationship management component and deep business intelligence capabilities, Epicor SLS provides a C-level perspective on business performance. It can also facilitate daily operations at a faster pace, more seamlessly and reliably than bespoke solutions or point products that aren’t integrated. As the aged care market continues to evolve, providers will need to have the most modern solutions in place so they can continue to compete effectively,” O’Loan concluded.

Epicor expects the SLS with Community Care solution will be available in April 2020.

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About Epicor Software Corporation

Epicor Software Corporation drives business growth. We provide flexible, industry-specific software designed to fit the precise needs of our manufacturing, distribution, retail, and service industry customers. More than 45 years of experience with our customers’ unique business processes and operational requirements are built into every solution―in the cloud or on premises. With this deep understanding of your industry, Epicor solutions dramatically improve performance and profitability while easing complexity so you can focus on growth. For more information, connect with Epicor or visit www.epicor.com.

 

Forward-Looking Statements

Management of Epicor Software Corporation believes certain statements in this news release may constitute forward-looking statements including statements regarding the latest product release, release dates, expected future functionality and benefits therefrom, and other statements that are not historical fact. These forward-looking statements are based on currently available competitive, product and economic data together with management's views and assumptions regarding future events and business performance as of the time the statements are made and are subject to risks and uncertainties. Actual results may differ materially from those expressed or implied in the forward-looking statements. As a result of these factors the business or prospects expected by Epicor as part of this announcement may not occur. Epicor undertakes no obligation to revise or update publicly any forward-looking statements except as required by applicable law.

Epicor, the Epicor logo and Epicor Senior Living Solution are trademarks of Epicor Software Corporation, registered in the United States and other countries. Other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Epicor Software Corporation.

Contact: Jayne Livingston Recognition PR (on behalf of Epicor ANZ) + 61 2 9252 2266 epicor@recognition.com.au

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