Epicor Leads Aged Care Compliance Recovery Charge

Sydney, Australia July 22, 2021

Epicor Software Corporation, a global provider of industry-specific enterprise software designed to promote business growth, is one of the first software vendors servicing the residential aged and home care industry to be fully compliant with the latest government regulations on Services Australia.

Epicor’s aged care software offering, Senior Living Solution, received compliance certification in April 2021. Aged care providers can access this through PRODA, an online identity verification and authentication system that provides secure access to government online services and claims used with Services Australia.

In addition to its industry leading compliance, the PRODA interface is estimated to increase administrative accuracies and efficiencies, saving 19.35 hours per month of manual data entry, which could equate to a saving of up to $6,000 annually per aged care facility.

Greg O’Loan, Regional Vice President for Australia and New Zealand at Epicor, said that the administrative cost savings improved productivity and helped to ensure aged care providers were focused on providing care instead of diverting resources to time-intensive, manual data entry and administration.

“Technology innovation in the aged care sector is essential to ensure compliance across the industry and, more importantly, help service providers focus resources on optimum caregiving and accountability,”
Greg O’Loan
Regional Vice President for Australia and New Zealand at Epicor

“Epicor has been working with the PRODA web interface since August 2020 and achieved certification almost one year ahead of Services Australia’s deadline, demonstrating our commitment to our customers and partners, while asserting leadership and forward-thinking in aged care software solutions.

“Through integrating with PRODA, compliance is automated, eliminating manual internal data processes and human error risks while also enabling instant reporting to better inform decision making and serve business leaders.”

Praneel Anand, Acting CIO, HammondCare, welcomed the new PRODA system and said software providers with forward-thinking initiatives that better served the industry and ultimately enhanced care were vital.

“By embracing the PRODA functionality, embedded in Epicor Senior Living Solution, our team has more time to spend with the people who need us, rather than manually logging into sites and performing time consuming administrative tasks”, said Mr Anand.

Software vendors servicing residential care and home care providers must be certified by March 2022. With the process taking up to four months for each aged care provider, many in the sector are at risk of regulatory non-compliance. Services Australia’s latest update means that the public and providers can now easily review the compliance of software vendors in the aged care sector on its platform, increasing transparency and accountability in the sector.

In May 2021, the Federal Government announced a $17.7 billion investment to repair the aged care industry over five years, following the 148 recommendations made by the recent Royal Commission into Aged Care, Quality and Safety.

Epicor has deep aged care industry knowledge that enables the creation of tailored solutions, designed for each provider’s specific needs. Epicor is well placed to integrate its portfolio of aged care clients over to PRODA in the coming months to ensure full compliance across its customers and partners. 

Media Contacts

Michelle Loh

Cannings Strategic Communications


Hana Mujadzic Fritzsche

APAC Marketing Director


About Epicor

Epicor Software Corporation drives business growth. We provide flexible, industry-specific software designed to fit the precise needs of our manufacturing, distribution, retail, and service industry customers. 50 years of experience with our customers’ unique business processes and operational requirements are built into every solution―in the cloud or on premises. With this deep understanding of your industry, Epicor solutions dramatically improve performance and profitability while easing complexity so you can focus on growth. For more information, connect with Epicor or visit www.epicor.com.

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Epicor and the Epicor logo are trademarks of Epicor Software Corporation, registered in the United States and other countries. Other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Epicor Software Corporation.