Streamline Your Service and Maintenance Operations

Your service and maintenance capabilities are critical to delivering a superior experience to your customers. Epicor developed our Service and Maintenance solution for Prophet 21 software to help distributors simplify and automate these key areas of business. The Service and Maintenance module allows users to easily enter and process service quotes and orders. You can order and replenish parts directly from your existing inventory, set up labor and technicians, track full sales and service history for all serial numbers, and minimize data entry through an automated process without the need for a separate inventory system.

Prophet 21 allows us to call up a service order and autopopulate it with ship-to, machine type, pricing, service agreements and other information, which has really streamlined our operation

Vicki Hafele
Chief Financial Officer | Duncan-Parnell Inc.

Preventative Maintenance

If you or the manufacturer recommends preventative maintenance, the Prophet 21 system can automate the reminder process and facilitate creation of service orders against preventative maintenance schedules.

We view our technical service team as a major competitive advantage in our marketplace, and Prophet 21 has enabled us to allocate these important resources in a very efficient manner.

Rob Simpson
Manager of IT & Communications | Shrink Packaging Systems Corp.


Track warranty information and process claims for eligible parts and labor. Warranty records note expiration dates for given serial numbers and coverage details down to the individual part and labor level. When processed on a service order, customer pricing is set based on coverage rules by the warranty, and warranty claims can be generated to manufacturers for reimbursement.