Solutions to Help

We recognize the impact recent global challenges have on your business and Epicor is committed to bringing you solutions that help you adapt through times of great change. Your Customer Account Manager can confirm how each of these offers apply to your Epicor solution.

The cloud offers many advantages to customers operating through status-quo disruptions. New pricing solutions are available for the next few months to help your organization take immediate steps towards adapting to Epicor cloud solutions.

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Running your business during The New Now involves adapting and learning. To help, we're giving you a month of Epicor Learning Center content for new subscribers. In addition, live training webinars and training on demand sessions that address optimizing current work conditions will be available for all Epicor customers.

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New functionality and solutions may be what your business needs to stay competitive. Through our financing partners, Epicor is pleased to offer new deferred and extended payment options to help your business keep moving forward.

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Choose Your Industry

Manufacturing’s Shifting Workforce

In unforeseen challenges like the ones we face now, one thing we know for sure is that the way people work is changing. Factories deemed as essential continue to soldier on, but often with a much-reduced workforce. Many manufacturers offer work from home solutions for certain functional areas. This is all new territory for many of our customers, so we are offering some informational resources to help.

Engage Epicor for a quick start to new processes. Learn about available remote desktop options, Epicor's support for virtual access, and more.

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Staying connected is key. Utilize Epicor solutions to help increase visibility and agility, enable online ordering and empower employees with mobile capabilities.

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Overcome the challenges of a dispersed workforce with Epicor Collaborate. We share how to help employees collaborate and stay on top of critical issues.

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Epicor University provides cloud-based learning tools, content and training opportunities that enable Epicor customers to upskill their workforce from any place at any time

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Designed for quick implementation at an affordable price, ECC Express offers manufacturers a basic B2B online portal to stay connected and provide quality online experiences to their customers and suppliers.

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Keeping Distribution Moving in The New Now

The way people are working is changing, and distributors are essential in The New Now. They continue to provide customers with much needed services, but often with a limited workforce. Since work from home solutions are new to many of our customers, we are offering information resources to help through these new processes. Our Epicor experts have recorded and made available on-demand a series of four webcasts, accessible now.

For Epicor Prophet 21 on-premise customers, find out how you can quickly mobilize your workforce with an application included in your solution Maintenance Program.

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Quickly utilize Epicor solutions to help provide virtual, scalable ways to access, purchase and deliver inventory to your customers without face-to-face contact.

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Epicor University provides cloud-based learning tools, content and training opportunities for your employees to get fast answers in product, or to upskill their workforce, from any place at any time.

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Designed for quick implementation at an affordable price, you can now add ECC Express as a basic online portal to bring your customers online. 

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This new bundle is ideal for small to mid-market customers that have five or more domestic shipments a day, and use UPS and FedEx. 

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Helping Aged Care Providers Stay Safe

In unforeseen challenges like the ones we face now, one thing we know for sure is that the way people work and how Aged Care providers deliver services is changing. Office staff can work from home and need the same access to online services as before. However, carers have to deliver the same client-facing services as before, but with greater risk and complexity. For our customers, much of this is new territory, so we are suggesting resources that we believe will help.

With Remote Professional Services, there is now no need for Epicor key services to be delivered on your premises, business as usual with reduced risk.

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Eliminate the risk and non-value-added processes associated with paper document handling. Access, produce and share electronic documents easily with Epicor Docstar Enterprise Content Management – in the office or remotely. Now you don’t have to physically touch documents or go to the office to access file cabinets.

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If you have any additional questions about Epicor’s business continuity plan, please see our FAQ