The annual Epicor Customer Excellence Awards program recognizes companies that leverage Epicor solutions and services to transform and grow business. The awards recognize innovative organizations that have successfully transformed operations by deploying Epicor solutions and services to achieve excellence in business efficiency, customer experience, and overall performance.

Epicor Customer Excellence Awards programs are run in the Americas, Asia Pacific, Africa, Europe and Middle East, with regional program winners automatically considered as finalists in the global categories for overall “Customer of the Year.” Please visit each regional awards page for nominations. The 2019 global winners will be announced after all the regional awards programs have concluded later this year

2018 MENA Customer Excellence Award Winners:

Business Transformation Award
 - Al Naboodah Group Enterprises 
United Arab Emirates (UAE) based organization was chosen for clearly demonstrating best-in-class business transformation and measurable business value from its Epicor ERP implementation.

Cloud Deployment
 - Strategic Marketing & Exhibitions
This organization was recognized for demonstrating measurable business benefits with Epicor Cloud ERP. 

Customer Experience
 - BMB Group 
 UAE based organization transformed customer experience through the implementation and adoption of Epicor ERP across its six companies located in Qatar, Saudi Arabia, Spain, UAE and USA. 

Rapid Time to Value
 - Western Furniture LLC
organization based in UAE, demonstrated a fast implementation and deployment of Epicor ERP through motivated project teams, efficient and effective staffing, training, and production readiness. 

Technology Innovator - Al Muqarram Auto Parts Trading (A-MAP)
Epicor ERP customer selected for demonstrating how it has used technology to drive innovation throughout the business to achieve measurable success. 

Congratulations to the 2018 "Customer of the Year" Global Winners

Radwell International

Radwell demonstrated best-in-class business transformation and measurable value from their Epicor Prophet 21 implementation.

Rentokil Initial

Rentokil Initial integrated it’s time and attendance system with Epicor ERP to accurately provide true costs and profitability for a range of products enabling a real-time data feed.

Northern Transformer

Canadian based Northern Transformer increased revenue and demonstrated measurable benefits with Epicor ERP in the Cloud.


New Zealand based Epicor ERP customer, Sistema, successfully automated multiple processes and is now able to run additional machines with the same amount of staff.

Jergens Industrial Supply

Epicor Prophet 21 customer, Jergens Industrial Supply, transformed customer experience through the launch of an innovative Internet of Things (IoT) supply chain solution using Amazon Dash buttons.