The annual Epicor Customer Excellence Awards program recognizes companies that leverage Epicor solutions and services to transform and grow business. The awards recognize innovative organizations that have successfully transformed operations by deploying Epicor solutions and services to achieve excellence in business efficiency, customer experience, and overall performance.

Epicor Customer Excellence Awards programs are run in the Americas, Asia Pacific, Africa, Europe and Middle East, with regional program winners automatically considered as finalists in the global categories for overall “Customer of the Year.” Please visit each regional awards page for nominations. The 2019 global winners will be announced after all the regional awards programs have concluded later this year

2018 MENA Customer Excellence Award Winners:

Business Transformation Award
 - Al Naboodah Group Enterprises 
United Arab Emirates (UAE) based organisation was chosen for clearly demonstrating best-in-class business transformation and measurable business value from its Epicor ERP implementation.

Cloud Deployment
 - Strategic Marketing & Exhibitions
This organisation was recognised for demonstrating measurable business benefits with Epicor Cloud ERP. 

Customer Experience
 - BMB Group 
 UAE based organisation transformed customer experience through the implementation and adoption of Epicor ERP across its six companies located in Qatar, Saudi Arabia, Spain, UAE and USA. 

Rapid Time to Value
 - Western Furniture LLC
Organisation based in UAE, demonstrated a fast implementation and deployment of Epicor ERP through motivated project teams, efficient and effective staffing, training, and production readiness. 

Technology Innovator - Al Muqarram Auto Parts Trading (A-MAP)
Epicor ERP customer selected for demonstrating how it has used technology to drive innovation throughout the business to achieve measurable success. 

Congratulations to the 2018 "Customer of the Year" Global Winners

Epicor Prophet 21 customer chosen for increasing revenue per employee by 32% and overcoming key hurdles that often set back ERP implementations.

Russel Finex Ltd , Epicor ERP customer, utilized cross-department collaboration to maintain impressive project on-time delivery times and keeping up with growth goals, which allowed IT staff to focus on customer-centric activities.

The company leveraged Epicor Cloud ERP to eliminate multiple in-house systems and free IT employees to focus on enterprise goals instead of ongoing on-premises day-to-day issues.

Epicor ERP customer selected for simplifying business processes by leveraging technology and demonstrating the value of the investment in the form of reducing administration costs as well as being able to generate more royalties revenue to its member organizations.

Fixfast had a keen eye on the “future state” of its business and takes proactive steps using analytics from its Epicor ERP data to adapt accordingly.