• Customer Agreements

    Customer agreements and other terms and conditions for Epicor product and service offerings

    Cloud Services Agreement

      Applicable to customers that acquired Epicor’s Cloud Services directly from an Epicor Authorized Reseller Partner

    • Cloud Services Agreement
      Click Here
      (Updated April 12, 2017)

    Epicor Commerce Connect (ECC) Terms

      Applicable to customers of Epicor’s ECC Service

    • Epicor Cloud ECC Services Specification
      Click Here
      (Updated April 20, 2018)

      This Services Specification applies to the Epicor Commerce Connect service on a SaaS basis

    Epicor Data Processing Addendum (DPA)

      Applicable to customers for whom Epicor processes "Personal Data" as defined under the EU General
      Data Protection Regulation

    • Epicor Data Processing Addendum
      Click Here
      (Updated May 15, 2018)

    Cloud Services Specifications

    Applicable to customers of Epicor’s Cloud-based Subscription Services

    • Epicor Cloud ERP Services Specification (Single Tenant)
      Click Here
      (Updated July 31, 2017)

      This Services Specification applies to Epicor’s Single Tenant SaaS and Single Tenant Hosting Services offerings for Epicor ERP

    • Epicor Cloud ERP Services Specification (Multi Tenant)
      Click Here
      (Updated December 6, 2017)

      This Services Specification applies to Epicor’s Multi Tenant Cloud Services offerings

    • Epicor Cloud ERP Services Specification (Dedicated Tenant)
      Click Here
      (Updated December 6, 2017)

      The Services Specification applies to Epicor's Dedicated Cloud Services offerings