Epicor Insights 2013 Underway with Focus on Empowering Customers to Drive Success through Innovation


Expanded Market Opportunities, Strategic Partnerships and New Mobile Offerings to Inspire Customers to Realize the Full Potential of Technology Investments

EPICOR INSIGHTS 2013 (NASHVILLE, Tenn.) -- Epicor Software kicked-off its annual user conference Insights 2013 on a high note from Music City, USA, with nearly 4,000 in attendance spanning the manufacturing, distribution, retail and services industries. Epicor CEO and President Pervez Qureshi delivered the opening keynote as Epicor customers and partners came together to get inspired by innovation, new technology and dynamic user experiences that will take their businesses to the next level.

Epicor software solutions drive the companies that are innovating business today, with a modern approach to architecture, mobility, embedded analytics and built-in business process management. Epicor solutions are designed to help customers derive the most value from their technology investments. “We want our products and new technologies to inspire customers to think about their business from a fresh perspective, and enable them to deliver more value to their customers,” said Qureshi. “Our solutions help customers automate and streamline core business functions, at the same time providing a flexible and agile platform to leverage social, mobile and cloud innovations—designed for the way people work today, anywhere, anytime and from any device."

“Insights 2013 brings together customers representing the industries we serve and the Epicor product offerings tailored to their business,” Qureshi continued. “During the conference they gain knowledge to help them realize the full potential of the Epicor product they are using today, and learn about what we are doing to expand their opportunities to leverage extended offerings and latest technology innovations.”

Expanded Market Opportunities
Through strategic acquisitions Epicor has enhanced and strengthened offerings in key vertical industries such as lumber and building materials, automotive, food and beverage, and print and packaging, and added best–in-class manufacturing execution systems (MES) and processing manufacturing offerings to its solution portfolio. These offerings are gaining momentum and creating new opportunities for Epicor customers, like the new version of Epicor CMS (see news release) which delivers expanded features and functionality for the automotive industry. The Honda Approved Epicor CMS solution is designed for intensive supply chains, and helps eliminate shipping errors, tighten inventory accuracy, and strengthen enterprise-wide control and supplier management.

Strengthening its presence in Asia Pacific, Epicor recently opened a new Technology Center based in Guangzhou, China. The Technology Center was established to strengthen Epicor service and support to clients and partners in China, and throughout the Asia Pacific region, and to support localized technology innovation for Epicor enterprise business software solutions and applications. Recognizing the distinct characteristics and requirements of the Asia Pacific market, the new Technology Center will focus on localization optimization and provide first-hand technical support for clients.

Enterprise Mobility Continues to Evolve
According to a recent report by Gartner, Inc., “The adoption of mobility is driven in part by consumerization and will continue to drive investments in mobile applications by an increased use of smartphones and tablets, and will be an area of growth for SMBs, which are using mobility as a business strategy, realizing that the technology brings with it agility and efficiency.”(1)

Epicor provides mobile offerings that enable manufacturers, distributors, retailers and services organization alike to transform user and customer experiences, improve operational efficiency, increase productivity, and enable real-time well informed business decision making to gain competitive advantage. Among the newest Epicor mobile offerings available to customers today are:

  • The newest release of Epicor Eagle business management software for independent retailers,  announced during Insights, which previewed Eagle Loyalty and Eagle Tablet POS which are expected to be available later this quarter;
  • Announced at Insights 2013, Epicor Payment Exchange Mobile (EPX Mobile) is a free, downloadable app that runs on mobile devices and allows Epicor customers to accept credit card payments wherever their consumer is located;
  • Epicor brought mobile to the latest version of its human capital management solution with Epicor HCM Mobile Connect, which provides access to users for daily tasks via Apple® iPad®, iPhone® or Android® devices (see news release);and,
  • Epicor Distribution customers now have access to Epicor Mobile Business Analyzer, a new mobile business solution to support executive-level decision making for wholesale distributors (see news release).

Innovation Drives Productivity for Epicor Customers
Extending the value and investment that customers make in the solutions that run their businesses is a key focus for Epicor, by delivering enabling technologies and innovations to help customer drive productivity, efficiency and promote growth.

Epicor announced a partnership with Magento®, owned by eBay Inc. (see news release), which brings an integrated offering to Epicor retail customers that supports rich omni-channel retailing. As well, Epicor introduced its new Epicor Retail Cross-Commerce offering, a flexible, advanced eCommerce platform that enables retailers to personalize the shopping experience across channels, to support increased revenue and customer loyalty. 

Epicor continues to deliver unprecedented choice and flexibility with its next-generation Epicor enterprise resource planning (ERP) suite, which customers can deploy on-premise, as a managed service or in the cloud.  Built on the Epicor ICE Business Architecture, the innovative ERP offering enhances collaboration, facilitates end-to-end business processes, and improves operational effectiveness.

Epicor ERP deployments have accelerated worldwide as the company announced surpassing the milestone of over 1,000 customers now live on the solution (see news release). The momentum continues as more businesses are choosing put the power of the next-generation Epicor ERP platform to work to support business innovation, process improvements and a truly integrated view of the business and value chain.

Likewise, the Epicor ERP cloud offering is gaining traction -- available today in Australia, Canada, China, Mexico and the United States, the growing list of Epicor ERP cloud customers include companies like Plastiglide Manufacturing, Corp, Samscreen Inc. and Mayekawa Manufacturing Company (see news release).

On the manufacturing execution systems front, customer momentum is growing among manufacturing organizations worldwide for Epicor Mattec.  The company’s full-featured, best-in-class MES standalone solution, and is creating new opportunities for Epicor as an integrated solution with its next-generation ERP (see news release).

For a closer look at what’s happening at Insights 2013, visit the EpicorInsights channel on YouTube. 

Posted by the Epicor Social Media Team
(1)Source: Gartner, Inc. “Market Insight: Technology Opens Up Opportunities in SMB Vertical Markets,”  by Christine Arcaris, Jeffrey Roster (September 6, 2012)


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