How social makes ERP the heart of the organization


Is your industry immune to disruptive technologies? That was one of the questions Epicor Director of Product Marketing, Robert Sinfield, asked during his Insights ERP keynote presentation in Stockholm, Sweden on the 7th of May. "Technology is changing how we do things and it is having an impact on traditional industries," he said.

The third Insights event in the EMEA series was held at the Elite Marina Hotel located by the inlet from the Baltic Sea in southeastern Stockholm. The regal red brick building was used as a mill in1890s. It has since then gone through many changes and has been used as distribution center, a warehouse, and it is now a hotel. Industries have come and gone in the world just as they have in this building.


"Technology disrupts every industry and changes the way we do things," said Robert to a full room of over 130 attendees. He continued, "The Internet is now fundamental to everything we are doing and it is one of the most disruptive technologies since the invention of the wheel. It has changed the way we do things and the way we do business. It even disrupts established industries."

A digital disruption that has recently appeared in Stockholm is "Uber" – a digital taxi service that enables anyone to become a taxi driver and customers can easily order cabs via an app. Robert commented, "It is changing a very established business and is revolutionizing the taxi industry." He then asked, "Who would have thought that this business could be revolutionized in this way? Is your industry immune? Have you started to look at disruptive technologies and how it can affect your industry going forward?"

Statistics show that we do not Google ERP anymore but rather specific point solutions that will make our lives easier. Research also shows that the traditional way of using ERP doesn't necessarily fit in to the way we want to do business today. Sinfield explained, "Commercial consumerism is changing the way we want to use EPR. We still have top-down pressures from the organization to be able to manage processes and to be able to measure what is happening in the organization. But we also have pressures coming from the users in the organization that need to have access to the information quickly and they need to be able to access it on mobile devices, when and where they want. How can we be more responsive and fill these vacuums?"

Just as the Internet is a part of our everyday lives, it is also in the background. In a similar manner social ERP is bringing ERP to the forefront by keeping it in the background of the organization. Sinfield continued, "Users can get information simply by following something and engaging in a conversation, for example around an order, or what’s happening with a supplier, without having to know how the ERP works. That is how ERP becomes the heart of what we are doing – by making it invisible to the users."

Posted by Epicor Insights Team


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