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Solid Partnership for 20 Years

8/17/2017

Founded in 1956, Munch's Supply Company is one of the leading heating, ventilation, and air conditioning (HVAC) equipment parts, and supplies distributors in the United States. Over the past 20 years, Munch's has continually expanded from their New Lenox, Illinois headquarters to 10 additional warehouses and store centers. 

With the company's customers being more tech savvy especially with using mobile applications, Munch's Supply stays ahead of the latest technology trends to meet each of their customer's needs no matter if made on site 20 Years of Partnership with Munch's Supplyor on the road. Since the mid-1990s, Munch's has worked diligently with Epicor Eclipse to keep up with clients’ demands. Scott Miller, president, Michigan, Munch's Supply said, "With Eclipse, we have the capacity to rapidly accommodate customer needs by completing orders placed any time of the day or night. In most cases, this even includes next-day or morning deliveries." 

Gus Backer, chief financial officer, Munch's Supply explained, "Our employees live in Eclipse. They live in the messaging and queues. Eclipse has allowed us to seamlessly communicate in real time with other employees, departments, and branches, as well as transfer work from one group to another without even getting up from our desks."

Highlights of implementing Epicor Eclipse:

  • Rapidly accommodate customer needs by completing orders placed any time of day or night
  • Offer customers the ability to log into their profiles, review account information, and pay online 
  • Reduce credit card processing costs by 33 percent
With Epicor Eclipse, the company doesn’t need to worry about integrating operations and sharing information in real time with other employees. In other words, Munch's supply will never have to worry about support as they expand.  Bob Munch, CEO of Munch's Supply concluded, "As we grow, we know we'll never have to worry about support. Eclipse has given us the confidence to transition any opportunity smoothly. They've been a great, reliable partner for 20 years and [are] solidly entrenched in everything we do." 

To know more about the success highlights of Munch's Supply, click here.

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