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Distributor Differentiation through Value Added Services – Part 1

12/11/2017
Category: Distribution

In 2003, I partnered with Tom Gale, editor of Modern Distribution Management magazine to write a NAW/DREF book entitled Standout from the Competition . Through extensive primary research, the book examined how distributors across North America differentiated their firms in various market environments. 


Highlights from the 2017 Epicor LBM User Conference

12/6/2017
Category: LBM

Last month marked the largest Epicor lumber and building materials (LBM) customer conference in our history. The 10th annual Epicor LBM User Conference welcomed more than 500 attendees. The conference presented a "Set Your Course on Growth" message for Epicor BisTrack™ and Epicor LumberTrack™ guests in attendance.

Increasing Service Shop Efficiency at the Counter and in the Bay

11/30/2017
Category: Automotive

In recent years, the rising average age of vehicles on the road has presented a valuable opportunity for automotive service providers looking to gain additional business, but thriving high-volume shops face limitations to the amount of work they can take on. Those limitations often are dictated by time – the time required to diagnose a needed repair, generate an estimate, order replacement parts and/or complete the repair.

Navigating the People-Impact of Digital Transformation

11/20/2017
Category: Technology Innovation

Even as we hurtle towards a world where robots are common in any kind of workplace, it’s the human element that continues to rank highest on the executive agenda.  In fact many of the CEOs we meet with have plans to hire more employees in the coming year than in the last one. However this enthusiasm to expand is almost always tempered by a significant challenge; most executives rank the availability of key skills as one of the top risks to their business.

Where to Invest in Digital Transformation

11/8/2017
Category: Manufacturing

In our final post of this series on digital transformation and manufacturing, we look at where manufacturers are and should be investing as they continue their digital transformation journey. Digital transformation is big business—very big business.

Boosting Profitability in the Service Bay

11/2/2017
Category: Automotive

Automotive service providers thriving in today’s challenging economic climate often have one thing in common – a drive to pursue continuous improvement. Successful shops are always looking for ways to increase sales and revenue and give customers more reasons to remain loyal.  Shop professionals can see a powerful new solution to this challenge in the Epicor booth at this week’s Automotive Aftermarket Products Expo (AAPEX) in Las Vegas.

The Evolving Automotive eCatalog: How Modern and Future Technologies Facilitate Growth

11/1/2017
Category: Automotive

As a leading provider of replacement parts information and related content for the automotive aftermarket, Epicor works diligently to stay ahead of market trends, collaborating with leading parts and service professionals to ensure their needs are being met by current and future iterations of our comprehensive eCatalog solutions. Our most recent accomplishments in this area are on display during this week’s Automotive Aftermarket Products Expo (AAPEX) in Las Vegas.

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