Epicor Debuts ‘Vehicle Repair Profile’ Feature for Users of Integrated Service Estimator and B2B eStore Solutions

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Epicor prides itself on being a true technology partner to its customers, a role that involves offering more than just the next great technology platform-it also means continuously enhancing existing solutions in a way that adds value for customers. One of the company's latest innovations-being demonstrated Oct. 30 through Nov. 1 at the 2018 AAPEX Show in Las Vegas-is a new, easy-to-use “Vehicle Repair Profile” feature that provides Epicor Integrated Service Estimator (ISE) and Epicor Parts Network B2B eStore users with critical, vehicle-specific parts replacement data.

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Epicor-Debuts-Vehicle-Repair-Profile-Feature-for-Users-of-Integrated-Service-Estimator-and-B2B-eStore-SolutionsDeveloped in collaboration with the Epicor Industry Data Analytics team, the new tool for automotive service providers offers built-in repair intelligence to help guide service inspections and enable a more consultative customer experience. By helping shops perform more complete vehicle inspections, the Vehicle Repair Profile facilitates increased customer loyalty and additional opportunities for revenue growth.

Both the ISE and B2B eStore solutions will incorporate a Vehicle Repair Profile link, offering easy access to the top 20 types of replacement parts most commonly ordered for a corresponding vehicle application. The eStore solution links more than 30,000 registered wholesaler locations with over 200,000 service dealer and other buyer accounts. A shop using either or both solutions can click on the Vehicle Repair Profile button to determine which parts have the highest consumption rates for each customer's vehicle.

The Vehicle Repair Profile offers numerous advantages, both in the service bay and at the sales counter. Not only can technicians use this repair intelligence to guide inspections and uncover previously undiagnosed repair needs, but service writers can use the data to advise customers of potential problems associated with certain parts. By offering customers a truly complete inspection-and making a habit of checking commonly replaced parts for their vehicles on subsequent visits-shop professionals can build consumer confidence and trust for longer-term relationships.

Epicor Industry Data Analytics tracks parts replacement data for use in solutions serving every level of the aftermarket-manufacturing (market planning), distribution (inventory optimization), and service (sales growth and customer relationship management). To learn more about the Vehicle Repair Profile feature as well as the Epicor ISE and B2B eStore solutions, please contact your Epicor representative, email automotive.marketing@epicor.com, or visit the Epicor booth (2238) during the 2018 AAPEX Show in Las Vegas.

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