Today's IT departments are more aligned with the overall needs of the business than ever before, as they work to deliver world-class service to their customers. An efficient Service Desk that logs, tracks, and resolves incidents and problems is an essential part of this mission, but by no means the whole story. Particularly in down markets when effective and heightened cost control places additional challenges on service levels, further use of structured tools and methodologies are required.
Epicor ITSM provides a complete IT service management solution that spans the needs of the service desk and extends to service level agreements (SLA), supplier relationship management (SRM), and when coupled with Epicor Sourcing and Procurement delivers a powerful end-to-end resource for IT.
Register for this live webcast to learn how through strategic sourcing and procurement processes, your IT buyers can maximize their purchasing potential. You'll see how to negotiate and collaborate with your suppliers for a win-win relationship, manage orders within Epicor ITSM, and deliver upon your SLA goals. You will also see how Epicor ITSM helps you work faster, keeps you informed, and enables better customer service.
In this webcast you will learn more about:
- Epicor ITSM 2008
- Epicor ITSM Self-Service Portal
- Epicor Sourcing
- Epicor Procurement
- Epicor Service Connect