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Ensure Business Goals Are Met with Epicor IT Service Management

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Listen to this webcast and discover how the new Epicor ITSM 2010 enables you to provide a timely and expert IT help desk service, with a personalized level of capability that will simply amaze your IT team. Your users will be able to spend more time adding value to the business and less time tackling technology issues, resulting in stronger service levels. 

Watch the latest Epicor ITSM 2010 release demonstrated in action, including:

  • Embedded Dashboards - User definable analytics that allow you to combine transactional and analytical insights side by side within the same user interface

  • Usability - Numerous customer-requested enhancements to allow for faster operation and manipulation of data such as multi-column sorting in grids, drag and drop attachment, and Agent Task creation

  • Compatibility - Compatible with the latest Microsoft® stack of products including Visual Studio®, .NET® 2008, SQL™ 2008 32 and 64, and Windows® 2008 R2 and Office® 2010
    Business Intelligence - Several new KPIs, measures and dimensions to allow you to slice and dice key information more completely for better IT insight

  • Integration - Support for HDS IT Operations Analyzer