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A Day in the Life with Epicor CRM: From Campaign to Customer to Case Management

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Listen to this webcast to discover how Epicor CRM is one of the most comprehensive offerings available today to help focus your entire organization on your business's lifeblood - your customers.

In this webcast you'll experience a day in the life of a customer relationship through the eyes of the marketing, sales, account management, and customer service departments. You'll understand the importance of deeply embedded CRM processes and the difference they can make to teams typically used to poorly integrated best of breed CRM.

You'll also learn how:

  • Role-based dashboards bring customer relationships to life

  • Closed-loop marketing helps align discretionary spend

  • Full customer relationship analytics enables sales and service success

  • Case management "everywhere" empowers CSRs and sales

  • Teams access and collaborate on information through mobile and social CRM

Watch this informative webcast and learn how Epicor CRM increases sales, lowers costs and improves customer satisfaction.